Risk Operations Associate I

Employment Type: Full-time

Position Overview

DraftKings is seeking a Risk Operations Associate I to join our team and play a crucial role in protecting our community and enhancing the customer experience. This position is at the core of our risk operations, focusing on managing chargebacks, conducting fraud analysis, and ensuring the integrity of transactions.

Responsibilities

• Maintain DraftKings chargeback records, including pulling daily chargeback information, completing representments, and processing funds seizures on behalf of the company.
• Conduct in-depth fraud analysis to ensure the integrity of transactions.
• Investigate all suspected fraud (fraud coded) disputes and apply fraud mitigation best practices to reduce and recover losses.
• Dispute credit/debit chargeback cases with appropriate responses based on network guidelines to recover and prevent losses.
• Review accounts for potential recovery and assist Payment Service Providers (PSPs) with documentation to resolve disputes.
• Work closely with internal teams to obtain requested player documents, reactivate accounts, and answer questions related to chargebacks.
• Assist with suspicious activity fraud reports in collaboration with the Fraud team to submit to various regulatory and law enforcement agencies in financial fraud cases.
• Perform additional tasks as required by internal departments.

Requirements

• 1-3 years of relevant experience; banking industry experience is strongly preferred.
• A Bachelor's Degree in a related field will be considered an asset.
• Knowledge of payment processing and chargebacks, ideally in an e-commerce environment.
• Self-motivated, analytical thinker with a desire to mitigate risk from chargebacks.
• Proficiency with Zendesk and Microsoft Excel.
• SQL experience is preferred, but not required.
• Ability to work holidays, nights, and weekends.
• Ability to get licensed in multiple jurisdictions.

Company Information

DraftKings is a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. We are defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. DraftKings will guide you through this process if it is relevant to your role.

Compensation: The US hourly rate for this full-time position is $19.34 - $24.18 USD, plus bonus, equity, and benefits as applicable. Compensation ranges are determined by role, level, and location. Individual pay is determined by work location and factors including job-related skills, experience, and relevant education or training.

Note: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.