Fraud Operations Specialist
RampFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
The ideal candidate will have 1-3 years of experience in fraud, risk, trust & safety, or payments. Familiarity with customer due diligence, AML/CTF regulations, KYC/KYB standards, and financial crime typologies is required. Strong analytical and writing skills with a detail-oriented mindset, excellent communication and collaboration skills, high empathy, integrity, professionalism, and a proactive, curious, and solution-focused approach are also necessary.
The Risk Analyst will detect risk signals, analyze behavior deviations, and triage leads for further review and escalation. Responsibilities include evaluating KYC/KYB documentation, identifying trends and gaps in scoring models, reviewing community complaints, surfacing emerging risks, and monitoring fundraisers to mitigate financial or reputational risk. Investigators will conduct deeper due diligence, manage escalations, respond to payment disputes, guide customers through vetting processes, and ensure compliance with the GoFundMe Giving Guarantee.
Online platform for crowdfunding and fundraising
GoFundMe is an online platform that enables individuals and organizations to raise money for various needs and aspirations. Users can create fundraising campaigns in just five minutes by sharing their stories and soliciting donations from their networks and beyond. The platform caters to a wide range of clients, including those facing medical emergencies, families in need of memorial funds, students seeking educational support, and nonprofits looking for financial assistance. GoFundMe operates globally and has built a community of over 100 million people who have collectively raised $25 billion through more than 200 million donations. The company generates revenue through voluntary tips from donors and a small transaction fee on each donation, which helps cover payment processing costs and maintain platform security. GoFundMe's goal is to provide a safe and user-friendly experience for both donors and recipients, leveraging community support to help people meet their financial needs.