Risk Analyst

Employment Type: [Not Specified] Location Type: Chicago, San Diego, or Remote Salary: [Not Specified]

Position Overview

GoFundMe is seeking a skilled and passionate Risk Analyst to join our global operations team. This role is crucial for maintaining GoFundMe's position as a safe and trusted platform for community fundraising. The ideal candidate will be adept at mastering new techniques and technologies to identify and mitigate risks, ensuring the integrity of donations and user accounts.

About GoFundMe

GoFundMe is the world's most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits, GoFundMe makes it easy and safe for people to ask for help and support causes. Since 2010, our community has raised over $40 billion.

Our Trust & Safety team is integral to our business, driving growth, nurturing our brand, and ensuring we always do the right thing by our customers. The Risk, Compliance, and Platform Integrity team is at the forefront of protecting donors, fundraiser organizers, beneficiaries, and the company from fraud, financial crimes, and abuse. As a member of the Risk team, you will help ensure our community remains safe by detecting risk signals, evaluating behaviors, verifying identities, and upholding compliance with financial regulations. Your analysis will inform fraud prevention strategies and drive real-world impact.

Responsibilities

Based on skillset, you will be assigned to one of two core tracks: Detector or Investigator.

Detector Responsibilities:

• Conduct reviews of new fundraisers to analyze risk signals.
• Analyze behavior deviations and account risk signals post-onboarding.
• Triage leads for further review and escalation.
• Evaluate KYC/KYB documentation and escalate sanctions/watchlist hits.
• Identify trends and gaps in scoring models, and recommend threshold and rule improvements.
• Review and analyze community complaints regarding potential fraudulent activity.
• Surface emerging risks through manual case work and site-wide trend analysis.
• Monitor fundraisers throughout their lifecycle to mitigate financial or reputational risk.

Investigator Responsibilities:

• Conduct deeper due diligence on high-risk accounts.
• Manage escalations from internal teams.
• Respond to and mitigate payment disputes and negative balances.
• Guide customers through vetting, account reviews, and resolution of blocked funds.
• Ensure compliance with the GoFundMe Giving Guarantee.
• Identify trends and gaps in scoring models, and recommend threshold and rule improvements.
• Surface emerging risks through manual case work and site-wide trend analysis.

Requirements

• 1–3 years of experience in a fraud, risk, trust & safety, or payments environment.
• Familiarity with customer due diligence, AML/CTF regulations, KYC/KYB standards, and financial crime typologies.
• Strong writing and analytical skills with a detail-oriented mindset.
• Excellent communication and collaboration skills, especially in a remote or hybrid team setting.
• High level of empathy, integrity, and professionalism when interacting with customers and colleagues.
• A proactive, curious, and solution-focused approach to evolving risks and ambiguity.
• Team-player, able to disseminate information to internal and external stakeholders.

Why You'll Love It Here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work and family planning.

Application Instructions

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