Operations Specialist
Asset LivingSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Hospitality, Short-term Rentals, PropTechIndustries
Requirements
- Provide centralized business support to the Field Operations department
- Manage vendors and perform virtual property management
- Develop strategy for new verticals
- Support the broader Operations division in delivering exceptional guest and owner experiences by elevating quality standards and driving continuous improvement initiatives
- Track and improve key metrics including responsiveness, operational costs, overhead costs, and customer satisfaction (CSAT and NPS)
- Work closely with Product & Engineering teams to leverage technology for improving core KPIs and outcomes
- Drive cost savings initiatives across cleaning, maintenance, and other recurring property service providers
Responsibilities
- (Note: The job description lists these under "Requirements" but describes them as examples of responsibilities for Central Operations team members.)
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What compensation and benefits are offered for this role?
Competitive compensation includes base salary, performance bonus, and growth bonuses. Benefits feature generous company-sponsored insurance (medical, dental, vision, life, etc.), flexible paid time off, pre-tax retirement savings plans, paid parental leave, fitness and cell phone reimbursements, and complimentary/discounted stays at AvantStay properties.
Is this position remote or on-site?
This is an on-site position with no remote work option.
What skills or experiences are required for the Central Operations role?
Key responsibilities include vendor management, developing strategies for new verticals, tracking metrics like responsiveness and customer satisfaction, working with Product & Engineering teams, and driving cost savings initiatives.
What is the company culture like at AvantStay?
AvantStay offers a dynamic environment where you'll work with an experienced team transforming travel and vacation experiences, with opportunities to innovate and craft your own path to greatness.
What makes a strong candidate for this general interest application?
Exceptional talent interested in Central Operations functions like property onboarding, regulatory affairs, business operations, and vendor management, with a focus on supporting Field Operations through metrics tracking, strategy development, and cross-team collaboration.
AvantStay
Luxury short-term rental management platform
About AvantStay
AvantStay offers a hospitality platform focused on short-term rentals, providing tailored experiences for guests. The company uses its own technology to manage bookings and operations, both on-site and remotely. With a presence in over 150 cities and a portfolio of 2,000 luxury properties, AvantStay partners with major platforms like Homes & Villas by Marriott International and facilitates direct bookings through more than 60 online travel agencies (OTAs). Unlike many competitors, AvantStay emphasizes curated experiences and a strong tech infrastructure to enhance guest interactions. The company's goal is to redefine the short-term rental market by delivering high-quality, personalized stays for travelers.
West Hollywood, CaliforniaHeadquarters
2017Year Founded
$185.8MTotal Funding
SERIES_BCompany Stage
Enterprise Software, Real EstateIndustries
201-500Employees
Benefits
Insurance, Health & Wellness Package
Performance Bonus & Stock Options
Work From Home
Paternity Leave
Flexible Hours
Paid Time Off, Bereavement Leave, and Paid Holidays
Employee Discount, Company Social Events, Free Lunch or Snacks, and Gym Membership
Diversity Program
Job Training
Professional Development
Risks
Increased competition in the luxury short-term rental market may impact AvantStay's market share.
Recent layoffs may indicate financial instability or operational challenges at AvantStay.
Expansion into new markets may strain resources and lead to integration challenges.
Differentiation
AvantStay offers highly-curated experiences tailored to guests' needs using proprietary technology.
The company operates in over 150 cities with a diversified portfolio of 2,000 properties.
AvantStay partners with major platforms like Homes & Villas by Marriott International.
Upsides
Increased demand for personalized travel experiences boosts AvantStay's growth potential.
The rise of 'workcations' presents an opportunity for AvantStay to market its properties.
Partnership with Allianz Partners enhances AvantStay's appeal with flexible travel options.
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