[Remote] Senior Provider Operations Associate at Curai

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, HealthtechIndustries

Requirements

Strong understanding of provider lifecycle management, including onboarding, credentialing, licensing, enrollment, and compliance
Experience managing complex workflows, vendor partnerships, and cross-functional initiatives with minimal oversight
Proactive, solutions-oriented approach
Detail-driven mindset
Ability to thrive in the role, even if not meeting every listed requirement (skills, experience, and passion prioritized)

Responsibilities

Lead and manage all aspects of the provider lifecycle from onboarding through offboarding, ensuring seamless operational execution, compliance, and a best-in-class provider experience
Partner with internal stakeholders and external vendors to oversee credentialing, licensing, and enrollment activities, ensuring all regulatory and organizational requirements are met
Monitor expirables and drive timely re-credentialing, license renewals, and payer enrollment to maintain continuous provider readiness
Own the onboarding experience for new healthcare providers by coordinating documentation, training, credentialing, and systems access to ensure a smooth start
Manage provider offboarding processes to ensure proper closure of credentials, system access, and state licensure compliance
Serve as the primary liaison between internal teams and credentialing/licensing vendors to track progress, identify bottlenecks, and escalate issues as needed
Ensure credentialing and licensing documentation is accurate, up-to-date, and audit-ready at all times
Monitor adherence to all relevant regulatory, payer, and accreditation requirements (e.g., NCQA, CMS, state licensing boards)
Support audits, compliance reviews, and corrective action planning
Contribute to process improvement initiatives that enhance accuracy, efficiency, and compliance outcomes
Develop and maintain key operational reports and dashboards, including onboarding progress, credentialing status, compliance tracking, and provider productivity metrics
Identify trends and provide actionable insights to improve processes and provider experience
Partner closely with Clinical Operations, People Operations, and Business Operations to ensure alignment across teams
Act as a subject-matter expert on provider operations processes and assist with training junior staff or cross-functional partners
Lead or contribute to strategic projects that enhance provider operations infrastructure, systems, and processes

Skills

Key technologies and capabilities for this role

Provider OnboardingCredentialingLicensingEnrollmentComplianceLifecycle ManagementWorkflow ManagementVendor PartnershipsCross-Functional Initiatives

Questions & Answers

Common questions about this position

Is this a remote position?

Curai is a remote-first company and considers candidates across the United States, with a corporate office in San Francisco.

What salary or compensation does this role offer?

This information is not specified in the job description.

What key skills and experience are required for the Senior Provider Operations Associate role?

The role requires a strong understanding of provider lifecycle management including onboarding, credentialing, licensing, enrollment, and compliance, along with experience managing complex workflows, vendor partnerships, and cross-functional initiatives with minimal oversight.

What is the company culture like at Curai?

Curai is remote-first, values exceptional talent in various forms, encourages proactive and solutions-oriented approaches, and focuses on operational excellence in a clinical organization.

What makes a strong candidate for this position?

Strong candidates are experienced, detail-driven, proactive, solutions-oriented, and able to manage provider lifecycle processes with minimal oversight; those with skills, experience, and passion are encouraged to apply even if they don't meet every requirement.

Curai

AI-powered telehealth platform for consultations

About Curai

Curai Health provides digital healthcare services that utilize artificial intelligence to offer accessible and affordable medical consultations. The platform allows users to engage in virtual consultations for non-emergency medical conditions, connecting them with AI-driven chatbots and human doctors for advice, diagnosis, and treatment plans. This user-friendly approach enables patients, especially those with mobility challenges or living in remote areas, to receive medical help without needing to visit a physical clinic. Curai Health operates on a subscription-based model, where users pay a monthly or annual fee for access to services, ensuring consistent revenue to enhance its AI technology and expand offerings. The company also seeks partnerships with employers and insurance companies to include its services in employee health benefits, aiming to broaden its reach and improve healthcare accessibility.

Palo Alto, CaliforniaHeadquarters

2017Year Founded

$37.2MTotal Funding

SERIES_BCompany Stage

AI & Machine Learning, HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Parental Leave

401(k) Retirement Plan

401(k) Company Match

Remote Work Options

Flexible Work Hours

Risks

Competition from established telehealth providers like Teladoc and Amwell is increasing.

Maintaining data privacy and security poses regulatory challenges for Curai.

AI misdiagnosis risks legal liabilities and potential reputation damage for Curai.

Differentiation

Curai combines AI with clinicians for cost-effective, high-quality primary care.

Curai offers chat-based consultations, making healthcare accessible without physical clinic visits.

Subscription model ensures steady revenue, allowing investment in AI technology improvements.

Upsides

AI-driven symptom checkers enhance Curai's chat-based primary care services.

Integration with EHRs enables personalized, efficient patient care on Curai's platform.

AI predicts patient outcomes, improving satisfaction and treatment personalization on Curai.

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