Care Coordinator (Shift: 8AM - 5PM CST / 7AM - 4PM MST)

Remote

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Health ServicesIndustries

Requirements

Candidates must possess a High School Diploma or GED, with experience in resolving escalated customer service issues. Proficiency in Google Suite products, including Docs, Gmail, Google Calendar, Slides, and Sheets with basic analytical formulas like VLOOKUP and IF, is required. Experience with phone/fax systems and Electronic Medical Records (EMR), preferably Athena & Epic, is also necessary. Preferred qualifications include an Associate's Degree or higher, a typing speed of 40+ WPM, and prior experience in a healthcare setting as a Medical Assistant, Certified Nursing Assistant, Pharmacy Tech, or similar role.

Responsibilities

The Care Coordinator will answer and transfer inbound patient calls, acting as the first point of contact. They will provide excellent customer service by actively listening to patients, resolving inquiries, and escalating issues when necessary, while also assisting patients with scheduling provider visits. Key tasks include identifying, requesting, and collecting necessary documentation from patients and community providers, supporting care teams with non-clinical operational tasks, and capturing patient referrals via inbound fax. Accurate documentation of patient interactions and timely follow-up on assigned tasks are essential for maintaining smooth care coordination.

Skills

Customer Service

Call Center Operations

Patient Support

Scheduling

Documentation Management

Communication

Problem-Solving

Data Entry

TailorCare

Personalized care navigation for musculoskeletal pain

About TailorCare

TailorCare provides personalized healthcare services for patients experiencing joint, back, and muscle pain. The company focuses on creating specialized treatment plans for individuals with musculoskeletal issues. Their approach involves care navigation, where they connect patients with specialists, coordinate appointments, and explain treatment options, ensuring that patients receive tailored care that meets their specific needs. Unlike many competitors, TailorCare partners with health plans and risk-bearing entities, allowing them to offer their services at no additional cost to patients. The goal of TailorCare is to empower patients to make informed decisions about their health, improve patient outcomes, and reduce unnecessary treatments, ultimately leading to cost savings for both patients and healthcare partners.

Chicago, IllinoisHeadquarters

2022Year Founded

$60MTotal Funding

SERIES_BCompany Stage

HealthcareIndustries

11-50Employees