Care Advocate at Wellth

Los Angeles, California, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Health, HealthcareIndustries

Requirements

Candidates must possess a high school diploma or equivalent and have prior customer service or healthcare navigation experience. Experience working with diverse or underserved populations is a plus. Required skills include excellent customer service and communication, an empathetic and proactive approach, strong critical thinking and organizational abilities, proficiency with technology, and bilingual fluency in English and Spanish. Prior experience with health insurance or care coordination is also required.

Responsibilities

The Care Advocate will make over 60 outbound calls daily to engage members, motivate them to complete health actions, and re-establish contact. They will use motivational interviewing techniques to encourage behavior change, identify and resolve barriers to care, and answer questions about the Wellth Rewards program. Responsibilities also include assisting with healthcare navigation, re-engaging members who have fallen behind, communicating across multiple channels, escalating complex issues, and sharing feedback for continuous improvement.

Skills

Communication

Problem-Solving

Customer Support

Healthcare Navigation

Behavioral Economics

Habit Science

Digital Health

Outbound Calling

Wellth

Improves patient adherence to treatment plans

About Wellth

Wellth focuses on enhancing patient adherence to treatment plans through personalized programs based on evidence and behavioral economics. The company targets individuals who have difficulty maintaining health habits, such as taking medications or following treatment protocols, particularly in the areas of behavioral health and chronic disease management. Wellth tailors each member's experience to their specific needs, using insights from behavioral economics to tackle the reasons behind non-adherence and help members develop sustainable healthy habits. The company operates on an outcome-based payment model, meaning it only receives payment when its programs demonstrate validated success. This model appeals to healthcare providers, insurers, and employers who aim to lower healthcare costs by improving patient outcomes. Wellth's goal is to foster long-term relationships with its members while driving behaviors that positively impact healthcare costs and outcomes.

Culver City, CaliforniaHeadquarters

2014Year Founded

$36.5MTotal Funding

SERIES_BCompany Stage

HealthcareIndustries

51-200Employees

Benefits

Flexible Work Hours

Unlimited Paid Time Off

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Performance Bonus

Risks

Increased competition from platforms like Omada Health and Livongo.

Regulatory scrutiny on AI and patient data may increase compliance costs.

Dependence on outcome-based models poses financial risks if outcomes aren't achieved.

Differentiation

Wellth uses behavioral economics to improve adherence in chronic disease populations.

The company offers a personalized mobile platform for patient engagement and habit formation.

Wellth's outcome-based payment model ensures payment only for successful program outcomes.

Upsides

Growing demand for digital health solutions supports Wellth's personalized programs.

AI integration enhances patient engagement, aligning with Wellth's recent feature launch.

Partnerships with Medicaid plans expand Wellth's reach in chronic condition management.

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