(Canada) Senior Solutions Consultant, Senior Living

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Senior Living, Healthcare TechnologyIndustries

Requirements

Candidates should possess a post-secondary education in healthcare or a regulated health professional designation, with a minimum of 5 years of consulting experience in long-term and post-acute care settings, specifically within clinical, financial, or business development/marketing departments. Experience implementing or utilizing PointClickCare or similar market applications is required. Preferred qualifications include a Master's degree and experience in software support and consulting, along with demonstrated change agent qualities and the ability to mentor less experienced staff.

Responsibilities

The Senior Solutions Consultant will provide subject matter expertise to support strategic market objectives by conducting current state process and opportunity assessments, offering strategic technology insights, and aligning customers with best practices. This role involves acting as a trusted advisor to strategic customers, understanding their challenges, demonstrating solution value, and capturing feedback for product development. Responsibilities include collaborating with Product Management on solution design and validation, leading customer-centric initiatives, assessing organizational change management needs, and consulting with sales and customer success teams. The consultant will also develop and execute market-specific programs to showcase solution benefits and establish best practices, while mentoring team members and ensuring customer success.

Skills

Solutions Architecture

Subject Matter Expertise

Best Practices

Process Assessment

Technology Insights

Customer Centricity

Agile

Communication

Relationship Building

Product Development

Process Improvement

Business Goals Alignment

Change Management

Customer Feedback

Product Management

UX Design

Mentoring

PointClickCare

Cloud-based EHR solutions for senior care

About PointClickCare

PointClickCare provides cloud-based software solutions specifically designed for the senior care sector, including skilled nursing facilities, senior living communities, and home health agencies. Its main product, Harmony, is an integrated care coordination platform that helps manage patient transitions from hospitals to post-acute care facilities. Harmony allows healthcare providers to exchange clinical data, which improves care coordination and patient outcomes by offering real-time insights and analytics. Unlike many competitors, PointClickCare's platform integrates with other healthcare systems, enhancing data exchange and interoperability. The company's goal is to improve operational efficiency and quality of care for senior care providers through its subscription-based model, which also includes training, support, and consulting services.

Mississauga, CanadaHeadquarters

2000Year Founded

$220MTotal Funding

GRANTCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees