Solution Consultant - Employee Experience, Customer Workflow, ITX

Employment Type: Full-time Location Type: Remote Salary: $131,925 - $217,725 (Base Pay, varies by location and qualifications)

Company Description

ServiceNow, founded in San Diego, California in 2004 by Fred Luddy, is a global market leader transforming how work is done. We provide innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform connects people, systems, and processes to help organizations work smarter, faster, and better. We are driven by our purpose to make the world work better for everyone.

Position Overview

As a member of the Solution Consulting team, you will play a crucial role in supporting the sales of our Employee Experience, Customer Workflow, and ITX solutions. You will guide revenue generation for specific products, collaborating closely with Sales, Product Management, and the executive team. This is a hands-on technical role requiring expertise in solution delivery and positioning during sales cycles.

Responsibilities

• Act as a technical consultant with the advanced ability to develop, position, and provide product-specific solutions during sales cycles.
• Achieve quarterly and annual sales goals for an assigned territory.
• Support product sales as a technical and domain expert for a client-facing sales team.
• Lead discovery workshops to identify customer challenges and deliver product demonstrations aligned with customer needs.
• Answer product feature and technical questions from customers, channel partners, and ServiceNow colleagues.
• Guide strategic programs in top accounts, including customer journey sessions for roadmap and outcome agreement.
• Provide feedback to product management on product enhancements to address customer needs and drive additional value.
• Share and learn best practices and reusable assets with other Solution Consultants to improve team efficiency and quality.
• Stay current on competitive analysis and market differentiation.
• Support marketing events, including executive briefings, conferences, user groups, and trade shows.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This includes using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on a function or industry.
• 7+ years of pre-sales solution consulting or sales engineering experience.
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions.
• Experience working collaboratively with product management, product marketing, partners, and professional services.
• Territory management skills, including pipeline building and working with Sales counterparts to guide execution excellence.
• Ability to travel as necessary.

Compensation and Benefits

For positions in this location, we offer a base pay of $131,925 - $217,725, plus equity (when applicable), variable/incentive compensation, and benefits. Sales positions typically offer a competitive On Target Earnings (OTE) incentive compensation structure.

Please note:

• The base pay shown is a guideline; individual total compensation will vary based on qualifications, skill level, competencies, and work location.
• Compensation is based on geographic location and subject to change.
• Benefits include health plans (including flexible spending accounts), a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs.

Additional Information

Work Personas: ServiceNow embraces a flexible and distributed approach to work. Work personas (flexible, remote, or required in office) are assigned to ServiceNow employees.