Manager, IT Systems Support
Sandbox VRSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, LogisticsIndustries
Requirements
- Excellent communication, organizational, and interpersonal skills
- Ability to manage, lead, and develop a team of technology professionals, including team development, performance management, and training
- Capability to exercise independent judgment and act independently under minimal supervision while adhering to processes and policies
- Leadership expectations: Demonstrates respect for individuals, builds high-performing teams, embraces diversity, fosters belonging, develops talent through feedback/coaching/mentoring, builds trusting relationships, communicates positively to motivate/inspire, maintains high integrity/ethics/compliance, models company values, acts as a servant leader (humble, self-aware, honest)
Responsibilities
- Lead a team of technology professionals providing support for logistics operations, hardware, applications, and systems
- Act as the technology leadership contact and manage relationships between technology and various operational sites
- Manage team schedules to provide support coverage across sites
- Build and foster a collaborative environment and deliver quality service for the business
- Handle financial responsibilities: work within a budget for projects, assist with budget development, identify/budget for end-of-life equipment, maintain operating expenses, propose improvements in capital planning
- Ensure adherence to SLAs and KPIs
- Interface with contract vendor partners and internal support business partners
- Develop programs to simplify tool usage and generate reporting
- Develop standard documentation for new projects and existing processes
- Drive continuous improvement opportunities
- Facilitate planning meetings, taskforces, and workgroups with key stakeholders
- Attend regular operations meetings, communicate technology enhancements/application upgrades, and secure outage periods when necessary
- May involve irregular hours and travel
Skills
Team Leadership
Performance Management
Budget Management
SLA Management
Vendor Management
Stakeholder Engagement
Project Documentation
Continuous Improvement
Hardware Support
Application Support
Logistics Technology
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
Related Jobs
RemoteRemoteManager, Technical Support
AccelaSalary not specified
RemoteDeal Desk Manager
ConnectWiseSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteStrategy & Operations Manager, Business Systems & IT
DandySalary not specified
RemoteDirector, GTM Technology & Operations
Harvey$217,000 - $293,000/year
- Full Time
- Senior (5 to 8 years)
RemoteTechnology Partnership Manager
SonarSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteDesktop Support Analyst, End User Experience- MAC experience
Owens & Minor$70,000 - $80,000/year
- Full Time
- Mid-level (3 to 4 years)
RemoteService Delivery Manager
PythianSalary not specified
RemoteSenior Product Manager, Desktop Platform
Docker$176,000 - $220,000/year
- Full Time
- Senior (5 to 8 years)
RemoteInfrastructure Engineering Manager
ReadMeSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteTeam Lead (Compute Team)
NeonSalary not specified
- Full Time
- Junior (1 to 2 years), Senior (5 to 8 years)
RemoteSenior IT Specialist
Spry MethodsSalary not specified
RemoteIT Support Engineer
WurlSalary not specified
RemoteManager, Technical Release Managers
1PasswordSalary not specified
RemoteSupport Operations Manager
BoulevardSalary not specified