Lead Engineer - Business Systems

Company: Affirm

About Affirm: Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

Position Overview: As a Lead Engineer within the Business Systems team in Servicing, you will be an integral member collaborating with Engineering, Product, Operations, and key stakeholders. Your role will be to craft and deliver technical solutions to business problems and transform the way our Service Agents thrive. We seek candidates who are driven by simple, sophisticated solutions and are committed to continuous improvement of both technical and soft skills. The ideal candidate will be adaptable, efficient, and thrive in a constantly evolving environment.

In this role, you will lead high-impact projects from inception to completion, ensuring alignment with strategic goals and measurable results. You will serve as the technical lead for a team of system leads, providing technical strategy for platform improvement and project deliverables. A strong background in the Salesforce ecosystem (including Service Cloud), project management, exceptional communication skills, and a keen eye for detail are essential for flawless and efficient execution.

Responsibilities:

• Own and optimize Salesforce as the primary CRM, ensuring it meets business needs across Servicing, Operations, Compliance, and Customer Success.
• Set technical strategy for your team on a year-long timescale and guide the team in executing critical, business-impacting projects.
• Collaborate across teams in the product development lifecycle with Product Management, Design & Analytics to ensure technical sustainability, risks, and trade-offs are well understood and managed.
• Act as a force-multiplier for your team through the definition and advocacy of technical solutions and operational processes.
• Maintain and support integrations between Salesforce and core systems (Snowflake, Amazon Connect, internal tools) to enable seamless Case Creation flows and automation.
• Develop and enforce best practices for system governance, security, and data integrity, ensuring compliance with fintech regulations (e.g., PCI-DSS, GDPR, SOC 2).
• Collaborate with cross-functional teams (Ops Excellence, Servicing, Product, Security, Engineering) to understand business needs and translate them into scalable system solutions.
• Drive excellence and automation in DevOps leveraging Salesforce DevOps Center and/or GitHub Actions.
• Utilize Lightning Flows, Agentforce, and other low-code tools to improve workflows and eliminate manual processes.
• Manage system enhancements and customizations, including configurations, flows, Lightning components, and API integrations.
• Oversee JIRA boards for business systems projects, defining clear requirements, managing sprints, and ensuring timely execution.
• Develop metrics for system observability, availability, and performance.
• Monitor system performance, troubleshoot issues, and drive continuous improvements.
• Provide training and documentation to ensure high adoption and effective use of business systems.

Requirements:

• 5+ years of experience in Business Systems Engineering, Software, or Enterprise Applications, preferably in a fintech, SaaS, or high-growth tech environment.
• Deep expertise in Salesforce (certifications preferred: Salesforce Admin, Advanced Admin, Platform App Builder, Developer I).
• Experience implementing and improving Salesforce platform observability and availability best practices.
• Ability to thrive in ambiguity and understand systems from low-level language idioms to high-level architecture.
• Demonstrated growth and impact trajectory indicating mastery of relevant skills.