Business Systems Lead (Financial Platforms)

Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, FintechIndustries

Requirements

Candidates should have 5+ years of experience in Business Systems Engineering, Software, or Enterprise Applications, preferably in a fintech, SaaS, or high-growth tech environment. Deep expertise in Salesforce, including Service Cloud, is required, with certifications like Salesforce Admin, Advanced Admin, Platform App Builder, or Developer I being preferred. Experience implementing and improving Salesforce platform observability and availability best practices is also necessary. The ideal candidate will possess strong project management skills, exceptional communication abilities, a keen eye for detail, and the capacity to work nimbly and adapt in a constantly evolving environment.

Responsibilities

The Business Systems Lead will own and optimize Salesforce as the primary CRM, ensuring it meets business needs across Servicing, operations, compliance, and customer success. They will set technical strategy for their team, lead high-impact projects from inception to completion, and collaborate with product management, design, and analytics to manage technical sustainability, risks, and trade-offs. Responsibilities include acting as a force-multiplier for the team by defining and advocating for technical solutions and operational processes, maintaining and supporting integrations between Salesforce and core systems, and developing/enforcing best practices for system governance, security, and data integrity in compliance with fintech regulations. The role also involves driving excellence and automation in DevOps, leveraging low-code tools to improve workflows, managing system enhancements and customizations, overseeing JIRA boards for business systems projects, developing metrics for system observability, availability, and performance, monitoring system performance, troubleshooting issues, driving continuous improvements, and providing training and documentation for effective system use.

Skills

Salesforce

Service Cloud

CRM

Technical Strategy

Project Management

System Design

Product Development Lifecycle

Stakeholder Management

Business Systems

Affirm

Provides buy now, pay later financing solutions

About Affirm

Affirm offers point-of-sale financing solutions as an alternative to traditional credit cards. It allows consumers to make purchases and pay over time through installment plans, often without hidden fees or deferred interest. Affirm partners with merchants to integrate its payment solutions into online and in-store shopping experiences, using user-friendly plugins and APIs. The company generates revenue from interest and fees on loans to consumers, as well as fees from merchants for offering its financing options. Affirm also provides a merchant dashboard for transaction processing and promotional tools to help businesses market these financing options effectively. The goal of Affirm is to empower consumers with flexible payment options while providing value to merchants in the e-commerce and retail markets.

San Francisco, CaliforniaHeadquarters

2012Year Founded

$1,113.8MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Spending wallets: Access tech, food, lifestyle, and family planning wallets for your expenses

Supportive communities: Get involved with our employee resource groups and community groups

Remote-first workforce: If your role is remote, you can set up shop anywhere in your home country

Generous time off: Take the time you need when life happens

Health benefits: Get a plan that fits your needs

Mental healthcare: Take care of your mind with great mental health programs

Parental leave: Birth and non-birth parents get 18 weeks paid leave. Plus, a 4-week return-to-work transition program, at full base pay.

Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family.

Away days: We offer 24 company-wide paid days off—which help our teams collectively pause to recharge.

Learning & development: Engage in exciting learning programs to level up your growth.

Risks

Increased CFPB regulation could raise compliance costs for Affirm.

Affirm faces competition from new entrants in the BNPL market.

Reliance on partners like Adyen and Apple poses potential revenue risks.

Differentiation

Affirm offers transparent installment loans with no hidden fees or surprises.

Affirm partners with over 2,000 merchants, including major retail brands.

Affirm's user-friendly APIs enable seamless integration with online and in-store platforms.

Upsides

Affirm's partnership with Adyen expands its reach in North America.

Affirm's $4 billion partnership with Sixth Street boosts financial stability.

Affirm's BNPL services gain traction among high-income consumers.

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