[Remote] Business Systems Manager at Panopto

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, EdTechIndustries

Requirements

5–7+ years of experience in Salesforce administration, business systems, sales operations, or business analysis
1 or more relevant Salesforce certifications (e.g., Salesforce Certified Platform Administrator, Salesforce Certified Business Analyst, Salesforce Certified CPQ Administrator)
Direct people leadership experience is a plus but not required—strong leadership potential and desire to grow as a manager are key
Strong knowledge of Salesforce Sales Cloud (Service Cloud, APEX, and CPQ experience is a must, Salesforce CPQ a bonus)
Demonstrated ability to influence, prioritize, and make trade-offs based on business goals
Skilled at translating complex requirements into system and process improvements
Comfortable working in a fast-paced, high-change environment where adaptability and collaboration are critical
Excellent communication, project management, and cross-functional stakeholder engagement skills
Highly collaborative working style with strong attention to detail, problem solving abilities, and strong sense of ownership
Strategic mindset with hands-on willingness—a true player-coach

Responsibilities

Lead, mentor, and develop a Salesforce Systems Administrator and other supporting team members, while also contributing hands-on to the administration of our tech stack
Manage Salesforce integrations with our GTM tech stack, including CPQ, Docusign, Outreach, Gong, and ChurnZero
Partner with Sales, Marketing, and Customer Experience leaders to assess, scope, and prioritize initiatives that drive revenue and operational efficiency
Triage incoming system requests, prioritize work based on business impact—not just ticket flow
Evaluate and optimize system architecture to reduce technical debt and enable future scale
Create and maintain dashboards, workflows, and automations that unlock actionable insights
Guide cross-functional project scoping, stakeholder communication, UAT testing, and adoption plans
Track and stay current with Salesforce releases, best practices, and ecosystem innovations
Define and document processes, data flows, and key business rules to ensure long-term system health
Act as a key contributor in our annual planning process, ensuring business systems align with evolving priorities
Advocate for continuous improvement and help shift the team mindset from reactive to proactive
Manage relevant controls and procedures supporting compliance frameworks, e.g., SOC 2, ISO 27001, ISO 9001

Skills

Key technologies and capabilities for this role

SalesforceCPQDocuSignOutreachGongChurnZeroSalesforce AdministrationSystems IntegrationSales OperationsRevenue OperationsBusiness Analysis

Questions & Answers

Common questions about this position

What experience is required for the Business Systems Manager role?

Candidates need 5–7+ years of experience in Salesforce administration, business systems, sales operations, or business analysis, plus 1 or more relevant Salesforce certifications such as Salesforce Certified Platform Administrator, Salesforce Certified Business Analyst, or Salesforce Certified CPQ Administrator.

What does the team structure look like for this position?

This is a player-coach role where you will lead, mentor, and develop one Salesforce Systems Administrator and other supporting team members, while contributing hands-on to the tech stack.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Business Systems Manager position?

The ideal candidate is a strategic, business-minded systems thinker with SaaS, sales operations, revenue systems, or business analysis experience, who can lead teams, align systems to strategic outcomes, and drive operational efficiency across go-to-market functions.

Panopto

Video management and streaming solutions provider

About Panopto

Panopto provides a video management and streaming platform tailored for businesses and educational institutions. Users can easily record, manage, and share video content securely, with the software compatible with both Windows and Mac systems. This allows individuals to create professional-quality videos without needing advanced technical skills. Panopto serves over 1,000 clients globally, including major companies and universities, and operates in the expanding enterprise video content management market, which supports live streaming, video recording, and secure hosting. The platform is subscription-based, offering features like interactive quizzes and advanced search capabilities, making it useful for corporate training and academic purposes. Panopto's goal is to facilitate effective video communication and learning by providing a comprehensive and user-friendly video solution.

Seattle, WashingtonHeadquarters

2007Year Founded

$47.2MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, EducationIndustries

51-200Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Emerging competitors offering similar features at lower costs threaten Panopto's market share.

Rapid AI advancements may outpace Panopto's current capabilities, risking obsolescence.

Reliance on AWS Marketplace poses risks if AWS policies or pricing change negatively.

Differentiation

Panopto offers AI-powered video management solutions for education and enterprise sectors.

The platform integrates seamlessly with Learning Management Systems for enhanced educational experiences.

Panopto's certification of third-party hardware enhances its ecosystem of compatible tools.

Upsides

Growing demand for AI-driven video analytics in education boosts Panopto's market potential.

Expansion into AWS Marketplace simplifies procurement and deployment for enterprise customers.

Localized content hosting, like Japan cloud hosting, meets regional compliance needs.

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