Business Systems Analyst at Discord

San Francisco, California, United States

Discord Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, GamingIndustries

Requirements

  • Bachelor’s degree in business, Finance, Information Systems, or a related field
  • Ability to work in a fast-paced, collaborative environment
  • Experience working in the business systems department
  • 2+ years of experience in a Business Analyst role
  • Experience with Oracle Fusion ERP
  • High-level understanding of enterprise business processes and their impact on financial and operational workflows
  • Experience with Jira Service Management or similar ticketing systems
  • Strong problem-solving and analytical abilities, with attention to detail
  • Excellent writing and communication skills, with the ability to document business requirements clearly
  • Familiarity with SOX compliance and audit processes
  • Located in the San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties), or willing to relocate

Responsibilities

  • Requirement Gathering & Documentation: Work closely with business stakeholders to understand, document, and translate requirements into clear and concise Business Requirement Documents (BRDs) and Functional Specifications
  • Business System Support & Enhancements: Assist in supporting and improving business processes related to Order to Cash (O2C), Procure to Pay (P2P), and Record to Report (R2R) functions
  • Jira Service Management (JSM) Administration: Track and manage business system requests, incidents, and enhancements in Jira Service Management to ensure timely resolution
  • SOX Compliance & Audit Support: Ensure all system changes and enhancements adhere to SOX compliance and financial controls
  • Testing & Validation: Assist in UAT (User Acceptance Testing) and system validation for new implementations and enhancements

Skills

Jira Service Management
JSM Administration
Business Requirements Documentation
BRDs
Functional Specifications
Order to Cash
O2C
Procure to Pay
P2P
Record to Report
R2R

Discord

Voice, video, and text communication platform

About Discord

Discord is a communication platform that allows users to connect through voice, video, and text. It serves as a space for friends and communities to gather and share their interests, catering to a wide range of groups such as artists, activists, study groups, and hobbyists. Users can join various communities, known as servers, which host discussions and activities related to their interests. Unlike many other platforms, Discord does not rely on advertising or selling user data; instead, it offers a premium subscription service called Nitro, which provides additional features like enhanced streaming quality and customization options. The goal of Discord is to create a welcoming environment where people can build connections and foster a sense of belonging.

San Francisco, CaliforniaHeadquarters
2015Year Founded
$952.6MTotal Funding
SERIES_HCompany Stage
Consumer Software, Social ImpactIndustries
1,001-5,000Employees

Benefits

Stay healthy - We take care of our team with comprehensive Medical, Dental, and Vision plans.
Parental perks - Spend some quality time with the next generation with parental leave, fertility, adoption, and surrogacy benefits.
Kick back - Stay refreshed with over 19 paid holidays, use-what-you-need sick days, and four weeks of PTO.
Commute easy - In a non-COVID world, get up to $270 per month for your commuting and parking needs.
The loadout - When we’re back in the office, enjoy daily catered lunches and snacks, a desk fund to make your space yours, and whatever you need for your computer setup, including a headphone allowance.
Wellness on us - Take advantage of a quarterly wellness allowance for your gym membership or other wellness activities. Virtual yoga every week!
Transgender benefits - Discord will reimburse up to $20,000 for any procedure related to transition.
Discord HQ - Our office is located in Potrero Hill, a little neighborhood in San Francisco near awesome coffee and food.
Relocation - Excellent relocation bonuses for new hires moving to San Francisco (once it’s safe to return).

Risks

Discord's revenue growth slowed in 2022, indicating potential market saturation.
Integrating Gas may alienate existing users if not managed carefully.
Decentralized platforms like SINOVATE pose a competitive threat to Discord's model.

Differentiation

Discord offers a unique ad-free communication platform with a premium subscription model.
It supports diverse communities, from gamers to artists, enhancing its user base diversity.
Discord's acquisition of Gas expands its reach to a younger, teen-focused audience.

Upsides

Discord's revenue grew 44% in 2022, showcasing resilience in a challenging market.
Integration with AI moderation tools can enhance user experience and safety.
Collaborations with educational platforms position Discord as a key remote learning tool.

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