Manager, Business Operations
Foodsmart- Full Time
- Senior (5 to 8 years)
Candidates should possess at least 5 years of experience in business operations, demonstrating a strategic mindset and a track record of driving improvements in efficiency and customer experience.
The Business Operations Manager will collaborate with leadership to develop and execute a comprehensive trust and safety strategy, working closely with stakeholders across Operations, Product, and Growth to implement improvements and measure their impact. They will also develop and maintain reporting and analytics to assess member experience, contribute to community standards and platform policies, proactively identify risks, and provide incident support while upholding member trust and safety.
Members-only home swapping network for travelers
Kindred operates in the home swapping market, providing a platform for homeowners and renters to exchange their residences for a set period. This service is designed for travelers who want to save on accommodation costs while enjoying local experiences in new destinations. Users can join a members-only network by paying a subscription fee, which gives them access to a curated list of homes available for swapping. This model not only generates a steady revenue stream but also fosters trust and exclusivity among members. Kindred enhances the user experience by offering guides and resources for first-time hosts, ensuring a smooth home swapping process. Additionally, the company provides host protection and damage coverage, making both parties feel secure during the exchange. Kindred's goal is to create a cost-effective and community-driven alternative to traditional travel accommodations, appealing to remote workers, families, and travel enthusiasts.