Kindred

Business Operations Manager

Remote

$150,000 – $180,000Compensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Sharing Economy, Travel, ProptechIndustries

Requirements

Candidates should possess at least 5 years of experience in business operations, demonstrating a strategic mindset and a track record of driving improvements in efficiency and customer experience.

Responsibilities

The Business Operations Manager will collaborate with leadership to develop and execute a comprehensive trust and safety strategy, working closely with stakeholders across Operations, Product, and Growth to implement improvements and measure their impact. They will also develop and maintain reporting and analytics to assess member experience, contribute to community standards and platform policies, proactively identify risks, and provide incident support while upholding member trust and safety.

Skills

Business Operations
Trust & Safety
Incident Response
Policy Management
Risk Mitigation
Efficiency
Customer Experience
Strategy Development
Execution

Kindred

Members-only home swapping network for travelers

About Kindred

Kindred operates in the home swapping market, providing a platform for homeowners and renters to exchange their residences for a set period. This service is designed for travelers who want to save on accommodation costs while enjoying local experiences in new destinations. Users can join a members-only network by paying a subscription fee, which gives them access to a curated list of homes available for swapping. This model not only generates a steady revenue stream but also fosters trust and exclusivity among members. Kindred enhances the user experience by offering guides and resources for first-time hosts, ensuring a smooth home swapping process. Additionally, the company provides host protection and damage coverage, making both parties feel secure during the exchange. Kindred's goal is to create a cost-effective and community-driven alternative to traditional travel accommodations, appealing to remote workers, families, and travel enthusiasts.

Key Metrics

San Francisco, CaliforniaHeadquarters
2021Year Founded
$22.1MTotal Funding
SERIES_ACompany Stage
Real Estate, Consumer GoodsIndustries
51-200Employees

Risks

Increased competition from established players like HomeExchange challenges Kindred's market share.
Subscription-based model may deter potential members due to upfront costs.
Rapid growth may strain operational infrastructure, risking service quality.

Differentiation

Kindred offers a unique members-only home swapping network, unlike traditional vacation rentals.
The platform emphasizes trust by requiring members to host their own homes.
No cash exchange between members fosters a community-driven travel experience.

Upsides

Kindred raised $15 million in Series A funding, boosting growth potential.
The rise of remote work increases demand for flexible travel options like home swapping.
Kindred's use of dating app tech enhances matching capabilities for home swaps.

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