Operations Associate, Insurance Operations

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not provided

Grow Therapy is seeking an experienced Operations Associate for their Insurance Operations team. This role is crucial for ensuring the credentialing team has the necessary technological infrastructure to grow the provider base, secure in-network status with insurance companies, and facilitate reimbursement for services, ultimately driving continued engagement and growth in mental healthcare access. The ideal candidate is passionate about improving the mental healthcare landscape, enjoys learning new software to enhance productivity, and thrives on automating manual processes. This role offers the opportunity to expand impact across the business and become a go-to resource for various responsibilities.

Requirements

• Experience in operations, preferably in a healthcare or technology setting.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Detail-oriented with a high degree of organization.
• Ability to learn and utilize new software and systems quickly.
• Passion for improving access to mental healthcare.

Responsibilities

• Build and Maintain Automated Workflows: Develop and maintain automated workflows to streamline processes, potentially collaborating with the Engineering team for feature implementation.
• Design and Execute Complex Analyses: Conduct data analysis to support decision-making within Insurance Operations and across other departments.
• Monitor Operational Health: Own and track key metrics to assess the performance of Insurance Operations, identifying and addressing potential issues.
• Collaborate with Cross-Functional Teams: Work closely with Growth, Customer Support, and Technology teams to ensure operational excellence and service during scaling.
• Submit Insurance Applications and Rosters: Research, plan, and scope out the process for submitting insurance applications and rosters, implementing protocols for Credentialing Assistants and building tracking metrics.

Application Instructions

• Application instructions not provided.

Company Information

Grow Therapy is a technology-driven platform connecting therapists with patients and insurance payors. Launched in February 2021, they’ve empowered over ten thousand therapists and hundreds of thousands of clients, raising over $178 million in funding from prominent investors like Sequoia Capital, Transformation Capital, TCV, SignalFire, and others. Their mission is to serve as the trusted partner for therapists growing their practice and patients accessing high-quality care.