HR Operations Manager

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

Figure8 is an experience-first company that creates "experiums" – spaces designed to foster connection and personal discovery.

The HR Operations Manager will lead a team of HR Coordinators, overseeing the delivery and coordination of HR services, systems, information, and support. This role is responsible for managing daily HR operations, including new hires, employee records, benefits, payroll, workers’ compensation, and company HR policies and workflows. The position requires expertise in HR technology and insights to build and maintain a people-first, service- and solution-driven team. Meticulous attention to detail is crucial for policy adherence, confidentiality, and managing both the service queue and transformational projects.

Requirements

• Implied requirements include HR technology expertise, data privacy and security knowledge, and project management skills.

Responsibilities

• Leadership & Team Management:
  • Act as a champion for continuous improvement and a performance-driven culture.
  • Lead, develop, coach, and retain a team of HR Coordinators.
  • Foster a service-first, people-centered culture.
  • Manage workload distribution, performance management, and career growth for team members.
• HR Operations & Service Excellence:
  • Maintain company People policies, including handbook updates and regulatory compliance.
  • Lead benefit program oversight, vendor management, and plan design in collaboration with the Chief People Officer and Executive team.
  • Partner with Finance to ensure accurate and timely payroll execution, tax compliance, and employee deductions.
  • Diligently manage HR service delivery through a case management system and self-service tools.
  • Develop and monitor Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Key Risk Indicators (KRIs) to drive consistency, speed, and employee satisfaction.
  • Seek and apply insights and feedback to continuously improve the employee experience.
• HR Systems & Technology Management:
  • Lead the execution of data updates, audits, and process automations with precision and compliance, ensuring adherence to all internal and external data privacy, security, and confidentiality standards.
  • Drive automation, efficiencies, and systems health by identifying new opportunities and leveraging existing ones for HR system improvements and deeper technology integrations.
  • Oversee user access control and audit HR platforms, including ADP, Company Intranet (Connection), and Site Operations Technology (e.g., shift management platform 7Shift).

Application Instructions

• Applicants should submit their resume and cover letter through the company's application process.

Company Information

• Company: Figure8
• Description: Figure8 is an experience-first company. We create experiums. Places outside of distraction, away from expectation, and beyond inhibition. Spaces to get lost and found. We invite guests to take a moment. To recognize, realize, and reignite relationships with the people and places around them.