Responsibilities

The Trust and Safety Manager will consolidate and manage Trust and Safety incident tickets, including insurance and partner reporting, building systems and processes for a sustainable future for robotic delivery. They will develop expertise in Serve Robotics’ processes and use them to promote positive outcomes with partners, governments, and internal stakeholders, working with Operations, Legal, Policy, and Product teams to problem-solve and build solutions addressing quality and relational issues. The role involves leveraging data to identify gaps in policy enforcement, operational workflows, or public safety features, driving initiatives to address these gaps, ensuring a proactive approach to trust and safety challenges, and applying quantitative data and sound judgement to make swift, high-stakes decisions on complex enforcement and crisis issues, ensuring decisions are consistent, clear, and aligned with Serve Robotics’ operational goals.