Trust & Safety Manager

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: Not provided

Serve Robotics is reimagining urban mobility with its sidewalk robot, designed for deliveries and benefiting local businesses. They are seeking a Trust and Safety Manager to build and execute systems for improving operational quality, investigating safety incidents, and collaborating across teams.

Responsibilities

• Consolidate and manage Trust and Safety incident tickets, including insurance and partner reporting, building systems and processes for a sustainable future for robotic delivery.
• Develop expertise in Serve Robotics' processes and use them to promote positive outcomes with partners, governments, and internal stakeholders.
• Work with Operations, Legal, Policy, and Product teams to problem-solve and build solutions addressing quality and relational issues.
• Leverage data to identify gaps in policy enforcement, operational workflows, or public safety features.
• Drive initiatives to address these gaps, ensuring a proactive approach to trust and safety challenges.
• Apply quantitative data and sound judgment to make swift, high-stakes decisions on complex enforcement and crisis issues, ensuring decisions are consistent, clear, and aligned with Serve Robotics’ operational goals.

Requirements

• Experience: 3+ years relevant experience demonstrating leadership in Trust and Safety and scaled operations, or a related role at an e-commerce company, logistics business, or marketplace, specifically handling issues like insurance claims and product improvements.
• Education: Bachelor’s Degree
• Language Skills: Advanced proficiency in spoken and written English. Bonus points for fluency in Spanish.
• Skills: Proven competence in engaging diverse audiences, including customers, internal teams, and cross-functional partners.
• Traits: Exceptional problem-solving and strategic thinking skills, with the ability to work independently and adapt to shifting priorities. Strong collaboration skills, self-motivated, resilient, and adaptable.

Company Information

• Company: Serve Robotics
• Mission: To build the future of robotic deliveries, moving deliveries away from congested streets and benefiting local businesses.
• Team: Agile, diverse, and driven team of tech industry veterans in software, hardware, and design.
• Focus: Solving real-world problems leveraging robotics, machine learning, and computer vision, with a mindful eye towards the end-to-end user experience.