[Remote] Business Operations Manager at Zoom

United States

Zoom Logo
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Biotechnology, Software, SaaSIndustries

Requirements

Candidates should have a Bachelor's degree with 10+ years of related experience, an MS with 8+ years, a PhD with 5 years, or equivalent experience. They must have experience managing P&L with financial modeling, business acumen, and a background in budgeting, planning, variance analysis, and revenue forecasting. Proficiency in Salesforce CRM, dashboards, and reporting tools is required, along with the ability to maintain data quality for the SMB segment. Advanced organizational development, program management, and problem-solving skills are necessary, as is the ability to work effectively in dynamic environments with diverse stakeholders. Excellent verbal and written communication skills, experience preparing presentations, proven ability to partner cross-functionally, and experience mentoring or leading teams are also required. Comfort in high-growth environments and the ability to prioritize strategically are essential.

Responsibilities

The Business Operations Manager will perform budgeting, planning, financial analysis, capital expenditure reviews, and variance analysis, while evaluating pricing structures. They will maintain and enhance costing models, margin management tools, and forecasting processes, partnering with FP&A and online leadership on revenue planning and team targets. Responsibilities include capturing and analyzing sales KPIs, historical trends, and revenue data for various reports and presentations. They will manage and optimize Salesforce CRM data, dashboards, analysis, and reporting tools to drive insights and data integrity. The role involves preparing and delivering leadership and stakeholder presentations, training users on dashboards and tool usage, and troubleshooting. Additionally, they will optimize existing processes and policies to support scalable programs and collaborate cross-functionally to align business objectives and outcomes.

Skills

Salesforce CRM
Data Analysis
Financial Analysis
Budgeting
Forecasting
KPI Analysis
Process Optimization
Reporting
Cross-functional Collaboration
Business Objectives Alignment
Revenue Forecasting
Data Integrity
Pricing Structures
Costing Models
Margin Management
Sales Strategy
Stakeholder Presentations
User Training

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters
2013Year Founded
$144.5MTotal Funding
IPOCompany Stage
Enterprise Software, Education, HealthcareIndustries
10,001+Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Hybrid Work Options
Flexible Work Hours
Stock Options
Company Equity
Paid Vacation
Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.
Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.
Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.
The platform supports diverse needs, including remote work, education, and telehealth.
Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.
The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.
Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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