Branch Manager at M&T Bank

Newtonville, Massachusetts, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

BankingIndustries

Requirements

Bachelor’s degree, OR in lieu of degree, four (4) years’ relevant experience
Minimum three years sales experience
Minimum two years’ managerial experience or proven leadership abilities
Establish and maintain federal registration requirements outlined in the SAFE Act
Stay current on operational, product, and system changes/enhancements
Demonstrate good risk management decisions
Maintain Insurance licensing minimum expectations as outlined in MTS Licensed Banker Academy document
Meet Business Banking Specialist minimum expectations set by Branch and Retail Regional Manager
At Market Manager discretion/branch need, Life/Accident and Health Insurance licensing

Responsibilities

Manage all activities of a branch and ensure overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales
Achieve overall profitability by directing sales and business development, meeting operational objectives, and ensuring the branch achieves its annual goals
Lead team through coaching, performance management, and setting priorities; build and develop branch staff
Identify Retail and Business Banking customer needs through M&T sales processes, using tools and resources to assist with short- and long-term solutions
Proactively prospect and grow Business Banking relationships through outreach; build the bank’s presence in the community
Conduct interviews and select employees based on staffing model
Actively model and coach customer service and needs determination behaviors; reinforce and maintain accountability for execution of Retail strategy
Ensure operational requirements are maintained, including consumer and business banking guidelines; ensure compliance with operational, security, and control policies/procedures, preventing fraud and protecting customer assets
Take ownership of complex account servicing and error resolution issues, including those escalated by other Bankers; provide coaching and guidance to improve and reduce future escalations
Engage with all team members and business partners as appropriate
Independently process all Business Banking loan requests up to $100,000; proactively bundle products and services as appropriate
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
Promote an environment that supports a culture of belonging and reflects the M&T Bank brand
Maintain M&T internal control standards, including timely implementation of internal and external audit points and issues raised by external regulators
Build productive partnerships with appropriate areas of the bank to ensure customer needs, service issues, and employee issues are resolved timely and accurately; take full ownership of customer issues until completely resolved
Have direct reporting responsibility for branch staff; exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management, and terminations
Complete other related duties as assigned

Skills

Branch Management

Sales Leadership

Business Development

Team Coaching

Performance Management

Customer Service

Retail Banking

Business Banking

Loan Processing

Compliance

Risk Management

Fraud Prevention

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees