Branch Coordinator at Owens & Minor

Valley View, Ohio, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

High School Diploma or equivalent
At least one-year related work experience
Intermediate to advanced computer skills; proficient working within multiple systems at once
Effective communication skills in person, on the phone, and electronically (English reading, writing, verbal)
Intermediate level math skills
Organizing skills
Problem Solving/Analysis skills
Patient Focused
Teamwork skills
Time Management/Multi-tasking skills
Ability to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear
Specific vision requirements: close vision and distance vision
Ability to use computer and telephone equipment

Responsibilities

Act as first point of contact to patients arriving in person
Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and escalate queries or concerns when necessary
Perform processing duties for the branch; including, but not limited to, creating and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry
Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines; request health plan authorizations/information as required, either electronically or verbally
Review new and recurring patient accounts; obtain all necessary documentation from the referral source to bill the individual health insurance plans
Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box
Perform outbound customer satisfaction calls to patients and referrals
May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices and other respiratory equipment
May perform functional tests on certain respiratory equipment
Performs other duties as required

Skills

Key technologies and capabilities for this role

Customer ServiceMulti-line Phone SystemData EntryOrder ProcessingInsurance VerificationAuthorizationFax Management

Questions & Answers

Common questions about this position

What benefits are offered to Owens & Minor teammates?

Benefits include medical, dental, and vision insurance available on the first working day, 401(k) eligibility after one year of service, employee stock purchase plan, and tuition reimbursement.

What is the salary for the Branch Coordinator position?

This information is not specified in the job description.

Is the Branch Coordinator role remote or office-based?

This information is not specified in the job description.

What are the minimum qualifications for the Branch Coordinator role?

A High School Diploma or equivalent and at least one year of relevant experience are required.

What does a typical day look like for a Branch Coordinator?

Duties include acting as the first point of contact for patients, answering inbound calls, processing orders, verifying insurance, gathering documentation, collecting payments, and performing customer satisfaction calls.