[Remote] Auto IME Customer Service Admin at Blank Street

United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, InsuranceIndustries

Requirements

Associate’s Degree or Bachelor’s Degree preferred
Business experience in a healthcare and/or insurance setting preferred
Exceptional communication skills with a clear understanding of company business lines
Ability to apply critical thinking, manage time efficiently, and meet specific deadlines
Computer literacy and typing skills
Supply and support own internet services with uninterrupted connection for remote work
Ability to handle long periods of sitting and computer work, plus any lifting, bending, or traveling required for duties

Responsibilities

Draft incoming referrals including demographic information, diagnosis, requested due date, and specialty within a timely manner of receipt
Correctly and accurately complete the intake process by closing the intake according to proper workflow procedures
Filter through client emails throughout an 8-hour workday, providing necessary information to the appropriate referral and delegating/escalating emails to the appropriate team member
Assist with Dane Street’s “Intake” to ensure incoming referrals, records, fee schedules, etc., are uploaded into the respective case timely with appropriate notifications
Handle outreach emails/calls to clients to obtain necessary information and/or medical records for proper case handling
Request and pull medical records from client platforms such as iCase and upload them to the respective referrals
Notify the CSR team once medical records are received
Select and assign incoming referrals
Ensure queues are evenly distributed between CSRs and QAs
Invoice referrals on the CSR and QA board based on confirmed physician’s fees and client quotes
Assist in auditing referrals with upcoming due dates to ensure correct processing
Assist with physician outreaches and referral assignments when team members are on PTO
Other duties and special projects as assigned based on business needs

Skills

Key technologies and capabilities for this role

Customer ServiceAdministrative SupportEmail ManagementData EntryIntake ProcessingMedical RecordsInvoicingCase ManagementWorkflow ProceduresAuditingiCase

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What education is preferred for this role?

An Associate’s Degree or Bachelor’s Degree is preferred.

What key skills are required for the Customer Service Admin role?

Exceptional communication skills, critical thinking, efficient time management to meet deadlines, and computer literacy with typing skills are essential.

What is the company culture like at Dane Street?

Dane Street emphasizes individual and team contributions, caring for customers, each other, and the company while maintaining a positive working environment that promotes client satisfaction and results.

What experience makes a strong candidate for this position?

Business experience in a healthcare and/or insurance setting is preferred, along with a clear understanding of company business lines.

Blank Street

Specialty coffee shop with efficient service

About Blank Street

Blank Street provides a unique coffee shop experience by offering high-quality coffee and food at affordable prices. The company started with a small coffee cart in Brooklyn and has since expanded to major cities like New York, London, Boston, and Washington, D.C. Their product offerings include specialty coffees sourced from around the world and fresh, locally-sourced food. Customers can enjoy a quick yet premium experience, thanks to the efficiency of their small locations that help keep costs down. Blank Street differentiates itself from competitors by focusing on customer convenience through technology, such as their app that allows for ordering ahead, customizing drinks, and participating in loyalty programs. They also prioritize employee satisfaction by paying baristas above-market wages. The goal of Blank Street is to redefine the coffee shop experience by combining quality, affordability, and exceptional service, making it a significant player in the specialty coffee market.

New York City, New YorkHeadquarters

2020Year Founded

$50.6MTotal Funding

EARLY_VCCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Flexible Work Hours

Company Equity

Risks

Rapid expansion may lead to operational inefficiencies and overextension.

Subscription program may not resonate with all customer segments, risking dissatisfaction.

Reliance on outsourced vendors poses risks if supply chain disruptions occur.

Differentiation

Automated espresso machines ensure consistent quality and enhance barista-customer interaction.

Small, cost-effective locations reduce overhead and allow competitive pricing.

Focus on high-quality, clean, and natural products at affordable prices.

Upsides

Rapid expansion into major cities increases brand visibility and market presence.

Subscription model provides steady revenue and enhances customer loyalty.

Partnerships with lifestyle brands boost brand visibility and customer engagement.

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