Billing Analyst

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Finance, BiotechnologyIndustries

Requirements

Candidates should have at least 2 years of experience in billing, collections, or finance operations, preferably in a SaaS or high-growth startup environment. Hands-on experience with Stripe and NetSuite is required, along with a strong understanding of billing systems and accounting fundamentals. Strong communication, attention to detail, organizational abilities, and the capacity to manage multiple priorities in a fast-moving environment are essential. Experience with SaaS billing models, Salesforce, Avalara, and scaling billing processes in a startup are considered bonuses.

Responsibilities

The Billing Analyst will manage the end-to-end billing and collections processes, including setting up customer subscriptions, issuing invoices, and reconciling payments. They will monitor the billing queue, respond to inquiries, and collaborate with Sales, Customer Success, and Support teams to maintain customer subscription plans. Responsibilities also include overseeing collections, investigating and resolving billing discrepancies, supporting month-end close and audits, and identifying and driving improvements in billing systems and processes, including sales tax compliance.

Skills

Billing

Collections

Finance Operations

SaaS

Stripe

NetSuite

Sales Tax

Avalara

Invoicing

Reconciliation

Accounts Receivable

Customer Support

Communication

Attention to Detail

Organization

Appcues

No-code platform for in-app user engagement

About Appcues

Appcues creates personalized in-app experiences to enhance user engagement and product adoption for software applications. Its main product is a no-code platform that allows businesses to design and implement user onboarding flows, surveys, announcements, and checklists without needing to write code. This platform helps companies guide new users through their software, ensuring they understand and effectively use key features, which in turn boosts user activation rates. What sets Appcues apart from its competitors is its focus on providing a user-friendly, no-code solution that caters to a wide range of clients, from small startups to large enterprises. This flexibility allows businesses of all sizes to improve their user engagement strategies without requiring extensive technical resources. The goal of Appcues is to help businesses increase user retention and product adoption by making it easier for them to create tailored in-app experiences that resonate with their users.

Boston, MassachusettsHeadquarters

2013Year Founded

$44.6MTotal Funding

DEBTCompany Stage

Consumer Software, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health, dental, & vision plan

401k

Family leave policy

Home office & tech budget

Co-working space, on us

Equity offerings

Flexible vacation

Risks

Emerging no-code platforms could dilute Appcues' market share.

Rapid AI advancements may outpace Appcues' current user experience offerings.

Reliance on venture debt may pressure Appcues for quick financial returns.

Differentiation

Appcues offers a no-code platform for user onboarding, unique in the SaaS market.

The platform empowers non-technical teams to create in-app experiences without developer help.

Appcues' integration with Salesforce enhances product-led growth strategies for businesses.

Upsides

Appcues' $32.1M Series B funding supports global expansion and product innovation.

Recognition as a leader in mobile app optimization strengthens Appcues' market position.

The launch of Appcues Mobile taps into the growing mobile user engagement market.

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