Job Description: Accounts Receivable Analyst

Company Overview

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

Position Overview

Join our team as an Accounts Receivable Analyst and play a pivotal role in ensuring the financial health of our organization. Your expertise will be instrumental in achieving key performance indicators, including maintaining a 75% current AR aging, a sub-65-day average Days Sales Outstanding (DSO), and an AR >91 days past due that is below 3% of total AR.

Responsibilities

• Daily Tasks:
  • Manage Zendesk tickets within your portfolio.
  • Collect on assigned accounts.
  • Leverage Tesorio for task management and dunning notices.
• Weekly Tasks:
  • Oversee customer cash on account.
  • Conduct portal customer reviews.
  • Engage in bad debt review and analysis.
• Portfolio Excellence: Take charge of managing an AR portfolio valued at 15-25 million, demonstrating your expertise in navigating varying complexities.
• Zendesk Support: Provide exceptional support by efficiently managing the Zendesk case queue specific to your portfolio, ensuring inquiries and concerns are addressed promptly and professionally.
• Financial Insight: Review customer cash on account and meticulously evaluate credit balance applications, leveraging your acumen to maintain accurate account records.
• Third-Party Account Management: Skillfully oversee accounts on third-party billing portals (such as Ariba, Coupa, Taulia, etc.), ensuring seamless transactions and streamlined processes.
• Account Maintenance: Expertly manage an AR portfolio, auto-pay and support hold accounts, ensuring operational efficiency and contributing to a seamless customer experience.
• Tech Savvy: Learn to navigate GitLab, creating issues and Wiki pages enhancing collaboration and contributing to documentation accuracy.
• Process Enhancement: Play an active role in driving continuous process improvement, actively participating in the implementation of strategies that elevate operational effectiveness.
• Dispute Resolution: Serve as the first point of contact for customer disputes and escalations, demonstrating your diplomatic and solution-oriented approach to conflict resolution.
• Financial Stewardship: Quarterback the remediation of potential bad debt, showcasing your commitment to fiscal responsibility and risk mitigation.

Requirements

• Strategic Portfolio Management: You'll excel by skillfully managing assigned portfolios ranging from 15 to 25 million dollars, demonstrating your knack for precision, organization, and maximizing revenue potential.
• Subscription Billing Know-How: Your...