Billing Manager

About Kustomer

Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for leading brands like Abercrombie, Nuts.com, Skims, Turo, Priceline and Sweetgreen.

Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $200M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels. In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M in capital, ensuring Kustomer’s growth and success for many years to come.

Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are dedicated to enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. Kustomer has a strong NYC presence and is also a remote friendly company, with Krew members located throughout the US and United Kingdom. We believe in togetherness to help foster strong relationships, collaboration and communication, and our Krew gets together for both KKO and Kamp Kustomer each year.

About the Role

We are looking for an experienced Billing Manager for our newly created position. This person will be responsible for not only managing the existing day-to-day customer billing and billing support operations, but will also act as the subject matter expert on all best-in-class billing and billing support processes.

Reporting to the Controller and partnering heavily with Sales and Engineering, the main strategic goal of this function is to build a best practice billing function on a to-be-determined enterprise-grade billing platform. This is a multi-functional, ‘hands on’ role which requires proficiency in leadership, customer billing, support and related systems, as well as experience with ERP systems in a cloud-based business environment. This individual will work to develop long-term strategies aimed to propagate a vision of growth and sustainability of current and future billing operations.

Responsibilities

• Managing an enterprise-grade SaaS billing solution (Zuora).
• This will involve implementing new pricing and products in coordination with our Engineering team as well as trouble-shooting and testing activities.
• Processing daily billings and ensuring invoices are accurate and complete.
• Working cross-functionally to review customer contracts and ensure proper billing set-up adhering to underlying system requirements and policy standards.
• Responding to external and internal customer inquiries pertaining to invoices, payments, discrepancies and contract clarification requests.
• Timely and accurate daily cash postings.
• Working closely with the finance team to help improve overall processes, drive process efficiencies and improve/monitor internal controls for tasks within billings and collections.
• Assisting the sales department with contracts and customer related questions as needed.
• Responding to field escalations (sales and service) and customer service requests.
• Leading month-end closing activities related to Accounts Receivable and Revenue Recognition.
• Assisting with Sales Tax reporting and reco

Employment Type

FullTime

Location Type

Remote