Accounts Receivable Specialist

Position Overview

ElevenLabs is seeking a proactive and detail-oriented Accounts Receivable Specialist to manage global collections, reconcile incoming payments, maintain accurate accounts receivable records, and enhance revenue processes. This role is crucial as the key liaison between our customers and internal teams, operating in a fast-paced startup environment.

About ElevenLabs

ElevenLabs is a research and product company defining the frontier of Audio AI. Millions of individuals use ElevenLabs to read articles, voice over their videos, and reclaim voices lost from disability. Leading developers and enterprises utilize ElevenLabs to create Conversational AI agents for support, sales, and education.

Launched in January 2023, ElevenLabs introduced the first AI model to achieve human-like speech. In January 2025, the company raised a $180 million Series C round, valuing ElevenLabs at $3.3 billion. This round was co-led by Andreessen Horowitz and ICONIQ Growth, with continued support from prominent tech figures.

ElevenLabs is scaling rapidly and is looking for individuals who want to work hard and make an incredible impact.

How We Work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
• Impact not job titles: Focus is on the impact an individual has, with no task being too small or too large.
• AI first: AI is used to increase speed and quality across all company functions.
• Excellence everywhere: Commitment to matching the quality of our AI models in all endeavors.
• Global team: Talent is prioritized over location, with a remote-first approach and optional in-person offices in London, New York, San Francisco, Tokyo, and Warsaw.

What We Offer

• Learning & development: Annual discretionary stipend for professional development.
• Social travel: Annual discretionary stipend to facilitate team meetups.
• Annual company offsite: Company-wide gathering at a new location each year.
• Coworking: Monthly stipend for coworking spaces if not located near a main hub.

Responsibilities

• Own and manage AR collections and reporting processes for enterprise customers.
• Follow up on overdue enterprise invoices and conduct regular dunning communications.
• Coordinate with collections agencies for escalated enterprise accounts.
• Perform AR balance reconciliations in Stripe and banking systems.
• Handle chargebacks and disputes, ensuring timely and accurate resolution.
• Process invoice corrections, reissues, and adjustments based on customer and internal feedback.
• Onboard enterprise customers as suppliers via Coupa, Ariba, and Apex, including verification of banking information.
• Maintain data integrity for all customer and billing information in SFDC and related internal systems.
• Support bad debt review and collaborate with Finance on provisioning decisions.
• Monitor aging reports, identify trends or issues, and escalate as needed.
• Partner with Sales, Customer Success, and Legal to resolve payment blocks and streamline the AR workflow.

Requirements

• 5+ years of experience in accounts receivable or revenue operations, preferably in a high-growth tech or SaaS company.
• Proven experience with tools including Stripe and SFDC.
• Familiarity with enterprise procurement and supplier onboarding platforms (e.g., Coupa, Ariba, Apex).
• Detail-oriented with strong analytical skills, particularly concerning data accuracy and account health.
• Excellent written and verbal communication skills, including client-facing communication.

Employment Type

FullTime

Location Type

Remote (Global)

Note: While the role is global, candidates based in GMT-4 to GMT+2 are preferred to facilitate collaboration with the Finance team.