Bilingual Licensed Telesales Agent -

Position Overview

• Location Type: Remote
• Employment Type: Full Time
• Salary: $24-$26/hr plus commission (uncapped)

The Telesales Agent plays a pivotal role in representing Devoted Health during initial interactions with prospective members. This position involves closing sales with Medicare beneficiaries over the phone or arranging face-to-face appointments with local agents. Additionally, the agent assesses healthcare needs, provides product information, and assists in selecting suitable plans. Following the peak selling season, the agent transitions to supporting the Member Service Guide team, focusing on member service, engagement and retention.

Requirements

• Strong communication and interpersonal skills
• Ability to build rapport with individuals
• Active listening skills
• Sales experience preferred (but not required)
• Ability to learn and understand Medicare regulations

Responsibilities

• Support inbound and outbound call campaigns, educating both prospective and current members about Devoted products.
• Answer questions and assist with the completion of enrollment applications in compliance with Medicare requirements.
• Establish rapport with prospective members by demonstrating a friendly, positive demeanor, patience, and empathy.
• Assess healthcare needs through effective questioning and active listening.
• Offer solutions that convert prospective members into customers.
• Assist current members in evaluating their coverage and making appropriate plan changes.
• Meet and exceed sales quotas and consistently achieve quality and productivity goals.

Application Instructions

• Interested candidates should apply through Devoted Health’s recruitment channels (details to be provided upon application).

Company Information

• Company: Devoted Health
• Founded: 2017
• Mission: To dramatically improve the health and well-being of older Americans by caring for every person like family.
• Benefits:
  • Highly Competitive Pay: $24-$26/hr plus commission, paid biweekly.
  • Training & Support: 3-week virtual training program.
  • Bonuses & Benefits: Quality incentive bonuses, 4 weeks of PTO, generous medical, dental, and vision plans, 401k contributions with a match program, overtime opportunities, and equity.
• Work Schedule:
  • Training hours: Monday-Friday 9:00 AM - 5:30 PM EST
  • Schedule will include evenings, weekends, and holidays.
• Optional: 9-month seasonal role available.