Customer Service Agent

Salary: $46K - $50K Employment Type: Full-Time Location Type: Remote

Position Overview

Kin is revolutionizing the insurance industry by creating a smarter, faster, and customer-centric experience. We leverage intelligent pricing, offer seamless bundling, and simplify every interaction, from purchase to claims, particularly for underserved markets. Our mission is to empower individuals to protect what matters most, starting with their homes and expanding to all they value, in a world facing climate risks, rising costs, and outdated systems.

We are seeking forward-thinking, inspired individuals to join our growing team. As a Customer Service Agent, you will be the primary point of contact for our customers, assisting them with policy-related inquiries, payments, cancellations, and other needs via phone, chat, and email.

Requirements

• Active Property & Casualty (P&C) or Personal Lines insurance license.
• Experience in a call center environment with high incoming call volume.
• Bilingual (Spanish speaking) is preferred.
• Home insurance experience is highly preferred.
• Superior customer service skills and empathy.
• Ability to thrive in a fast-paced environment with limited structure.
• Proficiency in Google Suite or similar tools.
• Comfort navigating multiple tools and windows simultaneously.
• A drive for efficiency and process improvement.
• Availability to work the following shifts (placement based on need):
  • 9:00 AM - 6:00 PM CST
  • 10:00 AM - 7:00 PM CST
• Capability to participate in a mandatory paid 10-week training period.

Responsibilities

• Interact with current policyholders via phone, email, and chat.
• Contact customer banks/mortgages to obtain additional details.
• Create and update policies for customer review.
• Process payments and issue refunds.
• Educate customers on policies and coverages.
• Assist in updating forms, policies, procedures, and training materials as needed.

Company Information & Culture

Kin is recognized for its innovation and growth, attracting marquee investors and earning accolades such as:

• Built In Chicago's Best Places to Work, Midsize Companies (2021-2025)
• Forbes' America's Best Startup Employers (2021-2024, Ranked #37 in 2024)
• Inc. 5000 Fastest-Growing Private Companies
• Forbes’ Fintech 50

Our people are our greatest asset, and we are committed to fostering a supportive and dynamic work environment.

Benefits & Perks

Kin offers a comprehensive benefits program designed to support your well-being and financial security:

• Health & Wellness: Medical, Dental, Vision, Life Insurance, Short and Long Term Disability Insurance, Employee Assistance Program.
• Voluntary Benefits: Accident Insurance, Hospital Indemnity, Critical Illness, Legal Assistance, Pet Insurance.
• Financial Security: Competitive salary, company equity through Restricted Stock Units (RSUs), 401K with a company match of up to 4%.
• Time Off: 16 days of accrued Paid Time Off (PTO) per year plus 10 paid holidays (8 company holidays + 2 floating).
• Family Support: Paid parental leave program (100% salary continuation: up to 14 weeks for birthing parents, 8 weeks for non-birthing parents).
• Professional Development: Support for continuing education.

Kinfolk become eligible for benefits on the first day of the month following their start date.

Application Instructions

We are currently hiring for our August 25, 2025 class.