[Remote] Licensed Customer Service Agent at Kin Insurance

Remote

Kin Insurance Logo
$46,000 – $50,000Compensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries

Skills

Key technologies and capabilities for this role

Property & Casualty LicensePersonal Lines InsuranceCustomer ServiceCommunication SkillsPolicy ManagementClaims HandlingChat and Email Support

Questions & Answers

Common questions about this position

What is the salary range for the Customer Service Agent position?

The salary range is $46K - $50K.

Is this Customer Service Agent role remote?

Yes, the position is fully remote.

What are the key requirements for the Customer Service Agent role?

Candidates must have an active Property & Casualty (P&C) or Personal Lines insurance license, experience in a high-volume call center environment, superior customer service skills, and proficiency in Google Suite. Bilingual Spanish skills and home insurance experience are preferred.

What is Kin Insurance's company culture like?

Kin fosters a supportive and dynamic work environment, with recognition as Built In Chicago's Best Places to Work (2021-2025), Forbes' America's Best Startup Employers (ranked #37 in 2024), and Inc. 5000 Fastest-Growing Private Companies.

What benefits does Kin Insurance offer?

Benefits include medical, dental, vision, life insurance, short and long-term disability, employee assistance program, voluntary benefits like accident and pet insurance, and company equity through Restricted Stock Units (RSU).

Kin Insurance

Simplifies home insurance for homeowners

About Kin Insurance

Kin Insurance simplifies the home insurance experience for homeowners, especially those living in coastal areas. The company offers clear and straightforward insurance options that are easy to understand and obtain, addressing the complexities and high costs typically associated with home insurance. By providing direct-to-consumer policies, Kin eliminates the need for brokers or agents, which helps reduce costs and allows for more personalized service. This model fosters a closer relationship with clients, enhancing customer satisfaction. Kin uses technology and data to offer competitive rates and tailor coverage to meet individual homeowner needs. Their commitment to transparency and customer support is evident, with many clients saving an average of $500 when switching to Kin. The goal of Kin Insurance is to make home insurance more accessible, affordable, and customer-focused, distinguishing itself in the competitive insurance market.

Chicago, IllinoisHeadquarters
2016Year Founded
$317.1MTotal Funding
SERIES_DCompany Stage
Fintech, Financial ServicesIndustries
501-1,000Employees

Benefits

Medical, dental, and vision
Life & disability
Commuter benefits
401k
Education & professional development
Flexible PTO
Company provided lunch

Risks

Increased competition from insurtech companies like Lemonade and Hippo.
Potential impact of climate change on coastal areas could raise claims costs.
Regulatory challenges in new markets like Texas may complicate operations.

Differentiation

Kin Insurance offers direct-to-consumer policies, eliminating the need for brokers.
The company uses extensive property data for precise pricing and improved underwriting.
Kin focuses on coastal homeowners, providing tailored insurance solutions for high-risk areas.

Upsides

Kin's expansion into Texas taps into an underserved market with high demand.
The company achieved a $1bn valuation, securing its Unicorn status in 2023.
Kin's technology-driven model ensures competitive rates and personalized service.

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