[Remote] Licensed Customer Service Agent at Kin Insurance

Remote

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$46,000 – $50,000Compensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Candidates must hold an active Property & Casualty or Personal Lines insurance license, and experience in a call center or high incoming call volume environment is preferred. Bilingual skills, particularly Spanish, are also desired, along with a strong preference for home insurance experience.

Responsibilities

As a Licensed Customer Service Agent, you will primarily handle customer inquiries regarding policies, payments, cancellations, and other related topics via phone, chat, and email. You will also be responsible for contacting customers’ banks or mortgage companies to obtain additional details, creating and updating policies for customers, submitting payments and issuing refunds, and educating customers on policies and coverages. Additionally, you may assist with updating forms, policies, procedures, and training materials, and participating in a mandatory training period.

Skills

Property & Casualty License

Personal Lines Insurance

Customer Service

Communication Skills

Policy Management

Claims Handling

Chat and Email Support

Kin Insurance

Simplifies home insurance for homeowners

About Kin Insurance

Kin Insurance simplifies the home insurance experience for homeowners, especially those living in coastal areas. The company offers clear and straightforward insurance options that are easy to understand and obtain, addressing the complexities and high costs typically associated with home insurance. By providing direct-to-consumer policies, Kin eliminates the need for brokers or agents, which helps reduce costs and allows for more personalized service. This model fosters a closer relationship with clients, enhancing customer satisfaction. Kin uses technology and data to offer competitive rates and tailor coverage to meet individual homeowner needs. Their commitment to transparency and customer support is evident, with many clients saving an average of $500 when switching to Kin. The goal of Kin Insurance is to make home insurance more accessible, affordable, and customer-focused, distinguishing itself in the competitive insurance market.

Chicago, IllinoisHeadquarters

2016Year Founded

$317.1MTotal Funding

SERIES_DCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees

Benefits

Medical, dental, and vision

Life & disability

Commuter benefits

401k

Education & professional development

Flexible PTO

Company provided lunch

Risks

Increased competition from insurtech companies like Lemonade and Hippo.

Potential impact of climate change on coastal areas could raise claims costs.

Regulatory challenges in new markets like Texas may complicate operations.

Differentiation

Kin Insurance offers direct-to-consumer policies, eliminating the need for brokers.

The company uses extensive property data for precise pricing and improved underwriting.

Kin focuses on coastal homeowners, providing tailored insurance solutions for high-risk areas.

Upsides

Kin's expansion into Texas taps into an underserved market with high demand.

The company achieved a $1bn valuation, securing its Unicorn status in 2023.

Kin's technology-driven model ensures competitive rates and personalized service.

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