Bilingual Licensed Telesales Agent -
Devoted Health40,000 - 60,000 USD/year
- Full Time
- Entry Level & New Grad, Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, InsuranceIndustries
Requirements
Candidates must possess an active Health Insurance License or the ability to obtain one, be proficient in both English and Vietnamese with the ability to speak, read, and write fluently in both languages without limitations or assistance, and demonstrate strong verbal communication skills. Applicants should also be able to connect meaningfully with customers to build emotional engagement and customer advocacy, simplify complexity, and integrate internal efforts to deliver an optimal customer experience. Furthermore, candidates must be willing to adapt to learning new software/programs and follow call flow processes and procedures.
Responsibilities
The Senior Telesales Agent will conduct selling activities related to inbound calls inquiring about individual health plan products, qualify prospects, and attempt to close sales while successfully handling consumer calls that may require the use of an interpreter or TTY service. They may originate calls from leads, understand department, segment, and organizational strategy, and begin to influence department strategy, making decisions on moderately complex issues regarding technical approach. The role involves providing advice on HR-related risk mitigation strategies and ensuring compliance with employment legislation.
Skills
Bilingual English
Bilingual Vietnamese
Customer Engagement
Communication Skills
Adaptability
Call Handling
Interpreter Services
Telesales
Health Insurance Knowledge
Humana
Health insurance provider for seniors and military
About Humana
Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.
Key Metrics
Louisville, KentuckyHeadquarters
1961Year Founded
IPOCompany Stage
Social Impact, HealthcareIndustries
10,001+Employees