Bilingual Senior Telesales Agent (Vietnamese)

Position Overview

• Location Type: Not specified
• Employment Type: Full time
• Job Title: Senior Telesales Agent
• Brief Description: The Senior Telesales Agent conducts selling activities related to inbound calls inquiring about individual health plan products. They work with moderately complex to complex issues, qualifying prospects and attempting to close sales. They may originate calls from leads and handle calls requiring interpreters or TTY services.

Requirements

• Active Health Insurance License: Required
• Bilingual Skills: Fluent in English and Vietnamese (speaking, reading, and writing)
• Communication Skills: Strong verbal communication skills
• Customer Engagement: Ability to connect meaningfully with customers and build emotional engagement.
• Adaptability: Ability to easily adapt to learning new software/programs and following call flow processes.
• Availability: Willingness to work any shift between 7:00am — 2:00am including weekends and overtime during peak season (September - December).

Responsibilities

• Conduct selling activities related to inbound calls about health plan products.
• Qualify prospects and attempt to close sales.
• Handle consumer calls that may require the use of an interpreter or TTY service.
• Originate calls from leads.
• Understand department, segment, and organizational strategy.
• Begin to influence department strategy.
• Make decisions on moderately complex to complex issues regarding technical approach for project components.
• Exercise considerable latitude in determining objectives and approaches to assignments.

Additional Information

• Language Proficiency Assessment (LPA): Any Humana associate speaking with a member in a language other than English must take an LPA to ensure competency. Applicants will be required to take the LPA in that language(s) and English.
• Social Security Task: Humana values personal identity protection. Applicants selected for leader review may be asked to provide their social security number.

Preferred Qualifications

• Bachelor’s Degree
• Telesales experience

Company Perks

• Base salary
• Medical, Dental, Vision and other supplemental insurances
• Paid time off (PTO) & Paid Holidays
• 401(k) retirement savings plan
• Tuition reimbursement and/or scholarships for qualifying dependent children