Responsibilities

The Senior Telesales Agent will conduct selling activities related to inbound calls inquiring about individual health plan products, qualifying prospects, and attempting to close sales while successfully handling consumer calls that may require the use of an interpreter or TTY service. They may originate calls from leads, understand department strategy, make decisions on complex issues regarding technical approaches, and exercise considerable latitude in determining objectives and approaches to assignments. Additionally, the agent will monitor and interpret changes in employment legislation across North America and advise management on HR-related risk mitigation strategies, and participate in language proficiency assessments as required by the Federal Government.