Bilingual Collections Specialist

Position Overview

• Location Type: Not Specified
• Employment Type: Full Time
• Salary: $18.00 / hr. + bonus

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

Responsibilities

• Increase the collection of outstanding payments within the personal finance department.
• As an individual contributor in the collections process, identify accounts with overdue payments and find solutions to help bring their loan to a current status.
• Maintain daily, weekly, and monthly collection and metric goals.
• Conduct outbound/inbound calls with clients to resolve debts owed.
• All activities must be in compliance with GoodLeap’s collections policies and procedures.

Requirements

• 1-2 years of direct experience in credit and collections.
• Knowledgeable in sales, negotiation, and persuasion tools.
• Excellent verbal and written communication skills.
• Prior telemarketing experience with financial products preferred.
• Proficiency with Microsoft Office applications.
• Self-motivated and extremely goal-oriented.
• Team player with a professional demeanor.
• Bilingual English/Spanish required.

Additional Information

• Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department.
• This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position.
• The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.
• The Company shall provide reasonable accommodations of known disabilities.