AVP, Customer Success at Anaplan

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SoftwareIndustries

Requirements

The ideal candidate is a top performer with a proven track record of success, possessing strong business and emotional intelligence, exceptional communication skills, and a deep understanding of business, finance, accounting, strategy, and operations. They must be a critical thinker, a natural learner, a world-class collaborator, and comfortable reprioritizing and executing with speed and precision. The candidate should also demonstrate an ownership mentality, the ability to define clear objectives and hold others accountable, and a desire to make an impact while challenging the status quo. Familiarity with industry trends is also expected.

Responsibilities

The AVP of Customer Success will lead a team of people managers overseeing field resources within the Technology, Media & Telco vertical. This role involves shaping and executing strategies to drive customer acquisition, implementation, adoption, and expansion, while coaching the team to achieve quarterly business goals and key performance metrics like retention and expansion. The AVP will also provide accurate business forecasts, serve as an executive sponsor for strategic customer relationships, and ensure the execution of business excellence programs to help customers achieve measurable value and mitigate risks. The ultimate goal is to develop a team that enables customers to become self-sufficient in using the Anaplan platform.

Skills

Customer Success

Leadership

Strategy

Customer Acquisition

Implementation

Adoption

Expansion

Retention

Business Development

Anaplan

Cloud-based business planning and performance management platform

About Anaplan

Anaplan provides a cloud-based platform for business planning and performance management, allowing organizations to connect data, people, and plans. Its tools help users model scenarios, forecast outcomes, and optimize operations, enhancing collaboration and decision-making. The company operates on a subscription model, offering features like data integration and advanced analytics, while also providing professional services such as training and consulting. Anaplan's goal is to continuously improve its platform to support businesses in making informed decisions.

San Francisco, CaliforniaHeadquarters

2006Year Founded

$291.7MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Insurance, Health & Wellness- Accidental death and dismemberment (AD&D) Insurance, Dental Insurance, Disability Insurance, Health Insurance, Vision Insurance, Life Insurance, Health Savings Account (HSA), Maternity & Paternity Leave, Unlimited PTO, Gym Discount, Sick Time

Financial & Retirement - 401k 50% match on the first 3% of base salary, Employee Stock Purchase Program (ESPP), Flexible Spending Account (FSA), Roth 401k

Home - Bereavement Leave, Fertility Assistance, Immigration Assistance, Relocation Bonus, Remote Work

Risks

Leadership changes may disrupt strategic continuity and execution.

Fluence Technologies acquisition could pose integration challenges affecting efficiency.

Dependence on NetApp for data storage creates potential dependency risks.

Differentiation

Anaplan's cloud platform connects data, people, and plans for better decision-making.

The company offers a comprehensive suite of services, including training and advisory.

Anaplan's subscription model provides a steady revenue stream and scalability for clients.

Upsides

Integration with NetApp accelerates AI initiatives, enhancing platform capabilities.

Acquisition of Fluence Technologies boosts financial consolidation and reporting features.

Partnership with Titan Wealth expands Anaplan's reach in the financial sector.

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