Associate System Support Engineer at Owens & Minor

Mumbai, Maharashtra, India

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

4 years of experience in a similar role working in a Network Operations Center (NOC) or Operations Center in a distributed enterprise environment
CompTIA A+ or Network+ certification preferred
University degree in computer science or technical field preferred
Experience supporting manufacturing/supply chain a plus
Solid knowledge of infrastructure environments (compute, network, storage, etc.) and how they work
Experience troubleshooting network problems and devices
Experience using monitoring tools such as SolarWinds, Nagios, etc
Experience troubleshooting Windows Server issues and performance
Familiarity with Red Hat Enterprise Linux preferred
Experience with SolarWinds, Juniper Mist, Meraki, ServiceNow tools
Knowledge of basic database monitoring (e.g., MSSQL, DB2, Oracle)
Knowledge of basic Linux, Windows, VMware monitoring
Strong diagnostic skills: ability to assess incident criticality and determine when escalation is needed
Ability to assess and prioritize incidents quickly while under pressure
Familiarity with trouble ticketing systems such as ServiceNow
Good written and spoken communication skills
Familiarity with ITSM and ITIL best practices
Experience in document creation based on scenario
Must be available for 24/7/365 rotational on-call schedule
Ready to work from office

Monitor production and non-production systems located at Owens & Minor offices, data centers, distribution centers, and warehouses
Respond to alerts and event-generated incident tickets effectively and efficiently
Create and use Knowledge Base Articles to investigate, diagnose, and resolve incidents
Escalate complex incidents to Networking, Server, and other resources in accordance with established processes and procedures
Review and update status of incidents in ticketing system
Create trouble tickets with carriers for circuit issues
Interface with internal IT groups and business units as needed to achieve incident or problem resolution
Support the Major Incident Management process by participating in bridge calls and working sessions to resolve incidents and problems
Participate in the transfer of information from one shift to the next
Serve as mentor for junior NOC analysts to expand their technical skillset
Coordination with different vendors for escalation in timely manner
Provide proactive and reactive support for infrastructure
Performs additional duties as directed
Effectively accomplishes set goals while primarily working in a remote capacity
Undertake training to ensure skills are current