Associate Product Support Specialist - Polish Speaker at Medtronic

Prague, Prague, Czechia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Native/fluent Polish speaker and fluency/advanced English language skills (min. B2)
Ability to effectively communicate with customers to resolve issues and answer questions according to department protocols and requirements
Ability to present information in a clear and timely manner to customers experiencing medical emergencies
High sense of empathy, patience, responsibility, accountability and reliability
Ability to handle multiple/complex tasks, to maintain composure under pressure
Experience in a customer service position
Previous experience in a telephone, technical troubleshooting, or helpdesk role is an advantage

Responsibilities

Providing product-oriented support, troubleshooting and technical services for customers by responding to incoming inquiries (phone, e-mail) concerning product operation, troubleshooting, specifications, warranty questions, accessories identification or questions about their medical device
Providing patients with ongoing personalised support and education to help them make the most of their diabetes management, assisting patients to learn more about Medtronic diabetes therapies
Concisely and accurately documenting customer feedback and any troubleshooting completed during the call, identify trends affecting our products and provide feedback to appropriate teams (Sales, Marketing, Regulatory, and Diabetes)
Coordinating return flow for all products for quality analysis
Following up on and monitoring the product complaint resolution back to the customer, in close coordination with the US and local stakeholders
Providing reporting, analysis and support, closely cooperate with Medtronic Diabetes business, marketing and other departments
Participating in outbound calling under supervision; pro-actively reaching out to patients to review their therapy adherence, or for educational or marketing purposes

Skills

Key technologies and capabilities for this role

PolishCustomer SupportTroubleshootingTechnical SupportPatient EducationDocumentationMedical Device Support

Questions & Answers

Common questions about this position

What language skills are required for this role?

Native or fluent Polish speaker skills and fluency/advanced English language skills (minimum B2) are required.

Is this a remote position or does it require office work?

The role follows a hybrid model, combining office and home office as a place of work with a flexible time schedule.

What is the work environment like at Medtronic?

It's a growing, international team in Prague focused on patient services, emphasizing communication, empathy, and professionalism to provide support for diabetes management.

What salary or compensation does this position offer?

This information is not specified in the job description.

What qualities make a strong candidate for this role?

Strong candidates have customer service experience, a high sense of empathy, patience, responsibility, and the ability to handle multiple tasks under pressure while communicating effectively.

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees