Associate Director, Enablement Interoperability

San Antonio, Texas, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Information TechnologyIndustries

Requirements

Candidates must possess a Bachelor's degree in Business, Health Administration, Communications, or a related field, with a Master's degree being preferred. A minimum of 5 years of experience is required in provider enablement, digital health, CRM training, or healthcare operations. Additionally, at least 3 years of experience in team leadership with proven coaching and development skills is necessary. Experience managing or supporting large-scale CRM platforms, preferably Salesforce, is essential. A deep understanding of healthcare interoperability and EMR ecosystems, including Epic, eCW, athenahealth, and Veradigm, is required, along with exceptional writing, communication, and presentation skills.

Responsibilities

The Associate Director will lead a team responsible for developing and scaling tools, training, and resources to support interoperability solutions. Key responsibilities include creating enablement materials such as product overviews, playbooks, and FAQs, and operationalizing new products through go-to-market processes. This role involves leading Salesforce CRM training and onboarding, supporting dashboard development, and managing the Interoperability SharePoint repository. Additionally, the Associate Director will create digital vendor manuals, serve as the liaison for Marketing and Creative teams to develop promotional strategies, and collaborate with leadership on annual goal planning and performance tracking.

Skills

Interoperability

Data Connectivity

EMR Integrations

FHIR APIs

Salesforce CRM

Pipeline Management

Enablement Strategy

Go-to-market Processes

Provider Lifecycle Management

Strategic Leadership

Cross-functional Coordination

Healthcare Processes

Training Development

Content Creation

Marketing Outreach

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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