Business Systems Lead (Financial Platforms)

The Business Systems Lead will own and optimize Salesforce as the primary CRM, ensuring it meets business needs across Servicing, operations, compliance, and customer success. They will set technical strategy for their team on a year-long timescale and lead high-impact projects from inception to completion, serving as the tech lead for system leads. Responsibilities include collaborating with product management, design, and analytics to manage technical sustainability, risks, and trade-offs, and acting as a force multiplier for the team through defining and advocating for technical solutions and operational processes. The role involves maintaining and supporting integrations between Salesforce and core systems, developing and enforcing best practices for system governance, security, and data integrity to comply with fintech regulations, and driving excellence and automation in DevOps. Additionally, the lead will leverage Lightning Flows, Agentforce, and other low-code tools to improve workflows, manage system enhancements and customizations, oversee JIRA boards for business systems projects, develop metrics for system observability, availability, and performance, monitor system performance, troubleshoot issues, drive continuous improvements, and provide training and documentation.