Lead Engineer, Business Systems

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

As a Lead Engineer within the Business Systems team, you will be an integral member of the Servicing division. You will collaborate with Business Systems, Engineering, Product, Operations, and key stakeholders to craft and deliver technical solutions to business problems and transform the way our Service Agents thrive. We seek candidates who strive for simple, sophisticated solutions and continuously improve both their technical and soft skills. The ideal candidate will demonstrate the ability to work nimbly and efficiently and adapt in a constantly evolving environment.

In this role, you will lead high-impact projects from inception to completion, ensuring that each initiative aligns with the company's strategic goals and delivers measurable results. You will serve as the tech lead for a team of system leads, providing technical strategy for platform improvement and project deliverables. The ideal candidate will possess a strong background in the Salesforce ecosystem, including Service Cloud, project management, exceptional communication skills, and a keen eye for detail, ensuring that all activities are executed flawlessly and efficiently.

Responsibilities

• Own and optimize Salesforce as the primary CRM, ensuring it meets business needs across Servicing, Operations, Compliance, and Customer Success.
• Set technical strategy for your team on a year-long time scale and help your team tie it together with critical, business-impacting projects.
• Collaborate across teams in the product development lifecycle by partnering with Product Management, Design & Analytics to ensure technical sustainability, risks, and trade-offs are well understood and managed.
• Act as a force-multiplier for your team through your definition and advocacy of technical solutions and operational processes.
• Maintain and support developed integrations between Salesforce and core systems (Snowflake, Amazon Connect, internal tools) to enable seamless Case Creation flows and automation.
• Develop and enforce best practices for system governance, security, and data integrity, ensuring compliance with fintech regulations (e.g., PCI-DSS, GDPR, SOC 2).
• Collaborate with cross-functional teams (Ops Excellence, Servicing, Product, Security, Engineering) to understand business needs and translate them into scalable system solutions.
• Drive excellence and automation in DevOps leveraging the Salesforce DevOps Center and/or GitHub Actions.
• Utilize Lightning Flows, Agentforce, and other low-code tools to improve workflows and eliminate manual processes.
• Manage system enhancements and customizations, including configurations, flows, Lightning components, and API integrations.
• Oversee JIRA boards for business systems projects, defining clear requirements, managing sprints, and ensuring timely execution.
• Develop metrics for system observability, availability, and performance.
• Monitor system performance, troubleshoot issues, and drive continuous improvements.
• Provide training and documentation to ensure high adoption and effective use of business systems.

Requirements

• Equivalent practical experience or a Bachelor’s degree in a related field.
• 5+ years of experience in Business Systems Engineering, Software, or Enterprise Applications, preferably in a fintech, SaaS, or high-growth tech environment.
• Deep expertise in Salesforce (certifications preferred: Salesforce Admin, Advanced Admin, Platform App Builder, Developer I).
• Experience implementing and improving Salesforce platform observability and availability best practices.
• You thrive in ambiguity and are comfortable moving from low-level language idioms to the architecture of large systems.

Company Information

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.