Associate Customer Success Manager

Abu Dhabi, Abu Dhabi, United Arab Emirates

Apply with AI Apply

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Software as a Service (SaaS), Human Resources, Payroll, FintechIndustries

Requirements

The Associate Customer Success Manager should be a passionate business builder who enjoys tackling complex problems and driving business impact. They need to be comfortable diving into data for insights and possess strong cross-functional project management skills with multiple stakeholders. Experience in managing and fostering relationships with a large number of client accounts is essential, along with the ability to train clients on platform processes and value propositions.

Responsibilities

The Associate Customer Success Manager will manage and foster relationships with up to 200 regionally assigned client accounts, building deep relationships and guiding clients through their experience journey. They will train clients on Deel processes and platform navigation, lead client interactions with a focus on product adoption and future growth, and strengthen relationships by solving challenges and eliminating churn. The role also involves becoming a trusted partner, understanding client business needs, and building solutions to their problems.

Skills

Customer Success

Account Management

Client Relationship Management

SaaS

HRIS

Payroll

Compliance

Communication

Problem-Solving

Deel

HR platform for managing global workforces

About Deel

Deel provides a platform that helps businesses manage their international workforces more easily. It offers a range of services including payroll processing, compliance monitoring, and immigration support, all integrated into one system. This allows companies to handle various HR functions from a single platform, which is especially useful for those with employees in different countries. Deel stands out from its competitors by combining multiple HR services into one cohesive solution, making it simpler for businesses to operate globally. The goal of Deel is to streamline the management of global teams, ensuring that companies can focus on their core operations while staying compliant with local laws and regulations.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$660.4MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees