Assistant Store Manager (Sur La Table) at CSC Generation

Natick, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Ability to communicate verbally and work cooperatively with employees and customers
Ability to remain in a stationary position for up to 3 hours at a time
Ability to move about the workplace coaching and directing employees; selling to customers and retrieving merchandise from storage or sales floor
Ability to grab, reach, push, pull, bend, stoop, kneel and crouch in order to demonstrate, retrieve and replenish merchandise
Ability to work a varied schedule to observe employees and customers at different times of the day, week and year
Ability to ascend/descend ladders in order to retrieve and/or move merchandise
Ability to operate a computer, POS system, keyboard

Responsibilities

Models and holds employees accountable to customer service standards
Contributes to an environment where employees are informed and capable by supporting and/or delivering training for all employees
Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed
Supports the GM or SM in proactively staffing the store according to retail census and fluctuations in seasonal business needs
Works as a part of a high-performing team to achieve store’s sales plan
Supports sales driving initiatives, creates daily agendas and directs selling activities as Manager on Duty
Provides coaching in the moment and performance feedback to employees. May assist the GM or SM in delivering formal performance reviews
Seeks opportunities to increase topline retail sales and directs employees to execute sales driving initiatives
Anticipates and solves problems by taking decisive action, follows up with the GM or SM
Ensures the accuracy and integrity of employee information including, but not limited to, Time and Attendance records and personal data
Manages deliveries according to standard operating procedures (SOPs). Drives and manages inventory events. Controls shrink and retail supply expenses
Stays informed by maintaining product knowledge, accesses available training and seeks out additional resources when necessary
Ensures adherence to applicable wage and hour laws. Accurately records time worked according to SLT policy
Appropriately partners with the GM or SM, HQ Retail Operations, Human Resources and other departments as needed or necessary
Demonstrates exceptional verbal and written communication skills with employees, customers, field management and corporate office
Additional responsibilities as assigned by GM or SM

Skills

Key technologies and capabilities for this role

Customer ServiceRetail OperationsStaff TrainingPerformance ManagementSales GoalsStore StaffingSOP Compliance

Questions & Answers

Common questions about this position

What is the salary for the Assistant Store Manager position?

This information is not specified in the job description.

Is this a remote position or does it require working in a store?

This information is not specified in the job description.

What are the key responsibilities or skills needed for this role?

The role involves modeling customer service standards, supporting training and staffing, driving sales initiatives, providing coaching and performance feedback, managing inventory and deliveries, and ensuring policy adherence.

What is the company culture like at Sur La Table?

The culture emphasizes creating happiness through cooking and sharing good food, working as part of a high-performing team to achieve sales goals, and inspiring customers on their culinary journey.

What makes a strong candidate for the Assistant Store Manager role?

Strong candidates should have retail management experience, with skills in customer service, team leadership, sales driving, performance coaching, inventory management, and problem-solving.

CSC Generation

Acquires and revitalizes struggling retail brands

About CSC Generation

CSC Generation specializes in acquiring and revitalizing struggling retail brands to make them profitable. The company identifies underperforming brands with potential and integrates them into its operating platform, which includes technology, skilled personnel, and efficient processes. This approach has allowed CSC Generation to successfully transform several well-known brands, such as DirectBuy and Sur La Table, into profitable ventures. The company generates revenue through the sales of products from its portfolio, which features over 325,000 items and attracts around 10 million monthly page views. Unlike many competitors, CSC Generation focuses on "unsexy" opportunities—brands that others might overlook but have significant turnaround potential. The goal of CSC Generation is to drive growth and profitability for the brands it acquires, ultimately enhancing the customer experience and increasing sales.

Merrillville, IndianaHeadquarters

2016Year Founded

$107.6MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Risks

Increased competition may lead to higher acquisition costs for CSC Generation.

Operational challenges in integrating new brands like Backcountry could affect performance.

Economic downturns could reduce consumer spending, impacting CSC's profitability.

Differentiation

CSC Generation specializes in acquiring and revitalizing struggling retail brands.

The company integrates brands into its platform to drive growth and profitability.

CSC Generation identifies 'unsexy' opportunities with significant potential for turnaround.

Upsides

CSC Generation's acquisition of Backcountry expands its consumer-centric brand portfolio.

The rise of AI-driven personalization can enhance CSC's customer engagement and conversion rates.

Direct-to-consumer models offer CSC increased profitability by cutting out intermediaries.

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