[Remote] Assistant Director, Group Health at Blank Street

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, InsuranceIndustries

Requirements

A Bachelor's or Graduate's Degree is preferred. A minimum of 5-10 years of experience managing a team of Utilization Management (UM) Nurses at a Health plan or IRO is required. Candidates must be an RN, preferably with a BSN or higher, and have experience with Utilization Management standards and guidelines. Experience leading an operational unit/division, ensuring customer service goals are met, and achieving profitability goals and objectives is necessary. Exceptional communication skills, critical thinking abilities, efficient time management, and computer literacy are essential. Remote employees must supply and support their own internet services and maintain an uninterrupted connection.

Responsibilities

The Assistant Director of Group Health is responsible for overall client satisfaction and growth of the Group Health Division. They will ensure the delivery of key client metrics including Turnaround Time (TAT), Quality, P2P success, and overturn rate. This role involves leading the Operations Management Team, overseeing operational procedures, attracting, recruiting, and retaining team members, and collaborating with Group Health Operations Teams on quality audits and process improvements. The position also requires recommending development initiatives to enhance technology usage, reconciling client outcomes reports and issue logs, managing the Profit and Loss of the Division, and working with the National Medical Director on the physician panel. Other duties and special projects may be assigned.

Skills

Utilization Management (UM)

Team Leadership

Client Satisfaction

Operational Procedures

Quality Audits

Process Improvement

Profit and Loss Management

Physician Panel Management

Communication Skills

Blank Street

Specialty coffee shop with efficient service

About Blank Street

Blank Street provides a unique coffee shop experience by offering high-quality coffee and food at affordable prices. The company started with a small coffee cart in Brooklyn and has since expanded to major cities like New York, London, Boston, and Washington, D.C. Their product offerings include specialty coffees sourced from around the world and fresh, locally-sourced food. Customers can enjoy a quick yet premium experience, thanks to the efficiency of their small locations that help keep costs down. Blank Street differentiates itself from competitors by focusing on customer convenience through technology, such as their app that allows for ordering ahead, customizing drinks, and participating in loyalty programs. They also prioritize employee satisfaction by paying baristas above-market wages. The goal of Blank Street is to redefine the coffee shop experience by combining quality, affordability, and exceptional service, making it a significant player in the specialty coffee market.

New York City, New YorkHeadquarters

2020Year Founded

$50.6MTotal Funding

EARLY_VCCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

201-500Employees