Area VP, Customer Success, France & South Central

Italy

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Biotechnology, Business Planning SoftwareIndustries

Requirements

Candidates should have experience managing large-scale software projects and leading teams, preferably in a cloud applications management environment. A background in customer services, ideally with experience in Enterprise Performance Management or Software Infrastructure Support, is preferred. Familiarity with Agile methodology and strong contract negotiation and client management skills are required. Demonstrated ability to exceed metrics and improve processes, proficiency in managing large-scale teams across diverse geographies, and a track record of success in similar roles with extensive experience in team leadership and project management in diverse and multi-vendor environments are essential. Strong capability in scoping client engagements and managing complex issues, along with understanding, creating, and deploying adoption and expansion motions in the installed base, is also necessary.

Responsibilities

The Area Vice President of Customer Success will lead growth in the France & South Central markets by managing a team of Customer Success Directors to ensure successful adoption and expansion of Anaplan Platform subscriptions. This role involves delivering exceptional customer experiences, driving value and competitive advantage through planning software solutions, and owning and managing a portfolio of Anaplan customers from onboarding to renewal. Responsibilities include leading successful first implementations, driving new business by securing new customers, providing versatile consultancy across business functions, leading and communicating effectively with customer executives and stakeholders, and guiding customers and team members through business process, technology, and client management challenges. The role also requires identifying and capitalizing on opportunities for customer adoption and expansion.

Skills

Customer Success Management

Sales

Business Development

Consulting

Platform Adoption

Customer Relationship Management

Team Leadership

Strategic Planning

Business Planning

Scenario Planning

Analysis

Anaplan

Cloud-based business planning and performance management platform

About Anaplan

Anaplan provides a cloud-based platform for business planning and performance management, allowing organizations to connect data, people, and plans. Its tools help users model scenarios, forecast outcomes, and optimize operations, enhancing collaboration and decision-making. The company operates on a subscription model, offering features like data integration and advanced analytics, while also providing professional services such as training and consulting. Anaplan's goal is to continuously improve its platform to support businesses in making informed decisions.

San Francisco, CaliforniaHeadquarters

2006Year Founded

$291.7MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Insurance, Health & Wellness- Accidental death and dismemberment (AD&D) Insurance, Dental Insurance, Disability Insurance, Health Insurance, Vision Insurance, Life Insurance, Health Savings Account (HSA), Maternity & Paternity Leave, Unlimited PTO, Gym Discount, Sick Time

Financial & Retirement - 401k 50% match on the first 3% of base salary, Employee Stock Purchase Program (ESPP), Flexible Spending Account (FSA), Roth 401k

Home - Bereavement Leave, Fertility Assistance, Immigration Assistance, Relocation Bonus, Remote Work

Risks

Leadership changes may disrupt strategic continuity and execution.

Fluence Technologies acquisition could pose integration challenges affecting efficiency.

Dependence on NetApp for data storage creates potential dependency risks.

Differentiation

Anaplan's cloud platform connects data, people, and plans for better decision-making.

The company offers a comprehensive suite of services, including training and advisory.

Anaplan's subscription model provides a steady revenue stream and scalability for clients.

Upsides

Integration with NetApp accelerates AI initiatives, enhancing platform capabilities.

Acquisition of Fluence Technologies boosts financial consolidation and reporting features.

Partnership with Titan Wealth expands Anaplan's reach in the financial sector.

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