Applications Administrator – Enterprise Productivity Tools

Position Summary

We are seeking a proactive and technically adept Applications Administrator to manage and optimize a portfolio of enterprise-wide business productivity tools. This role is critical to ensuring the seamless operation, integration, and user experience of SaaS applications used across departments such as Engineering, Sales, Marketing, Finance, and Customer Success.

You will be responsible for both the technical administration and functional enablement of key cloud-based platforms that drive collaboration, workflow automation, data insights, and operational efficiency. This is a hands-on role that requires a blend of systems thinking, user empathy, and a passion for continuous improvement.

Key Responsibilities

Application Administration & Operations

• Administer, configure, and maintain enterprise SaaS applications (e.g., Jira, Confluence, SharePoint, Asana, Slack and others).
• Monitor application performance, availability, and security; troubleshoot and resolve issues.
• Manage user provisioning, access controls, and license optimization.
• Ensure compliance with IT security policies, data governance, and change management processes.
• Support integrations between SaaS platforms and other enterprise systems (e.g., SSO, APIs, middleware).
• Coordinate with vendors for support, upgrades, and roadmap planning.
• Technical proficiency: Strong understanding of SharePoint, Confluence, and Slack administration, including configuration, user management, and troubleshooting.
• Managing ticket queues: Monitoring and prioritizing incoming support tickets across SharePoint, Confluence, Slack and potentially other applications or systems.
• Communicating with users: Responding to user inquiries, providing status updates, and collaborating with end-users to schedule and coordinate ticket resolution activities.
• Ensuring SLA adherence: Monitoring ticket progress, coordinating with support resources, and proactively addressing potential delays to ensure SLA targets are met.

Functional Management & User Enablement

• Collaborate with business stakeholders to translate requirements into application workflows, dashboards, and automations.
• Support content management, data organization, and reporting within each platform.
• Serve as a subject matter expert and internal consultant for application best practices.
• Develop and deliver training materials, documentation, and user onboarding resources.
• Champion user adoption and continuously seek opportunities to improve usability and value delivery.

Qualifications

Required

• 3–5 years of experience administering and supporting SaaS business applications in a mid-to-large enterprise environment.
• Strong understanding of cloud application architecture, user management, and integration patterns.
• Experience with tools such as Jira, Confluence, SharePoint, Asana, Slack, or similar platforms.
• Ability to troubleshoot technical issues and communicate solutions clearly to non-technical users.
• Excellent communication, documentation, and stakeholder engagement skills.

Preferred

• Experience with identity and access management (IAM), SSO, and security best practices.
• Exposure to agile methodologies and continuous delivery environments.
• Familiarity with HTML/CSS and basic scripting or automation tools (e.g., PowerShell, Python, or Zapier).
• Background in business analysis or process improvement is a plus.
• Bachelor’s degree in Information Systems, Computer Science, or equivalent experience.

What You’ll Bring

• A user-first mindset and a passion for enabling teams through technology.
• A collaborative spirit and the ability to work cross-functionally with technical and non-technical teams.
• A growth mindset and eagerness to learn new tools and technologies.

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion,