Staff Business Operations Analyst (CRM, Salesforce)

Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, CybersecurityIndustries

Requirements

The Staff Business Operations Analyst should have experience architecting and maturing core processes on the Salesforce platform, with a strong systems-thinking mindset. They must be able to translate ambiguous business goals into scalable, technology-enabled solutions and collaborate effectively with cross-functional teams including finance, sales, production, fulfillment, security, and IT. Experience with Salesforce Service Cloud, Sales Cloud, Partner Portals, and ERP integration, particularly NetSuite, is essential. The role requires the ability to collect, analyze, and interpret data from these systems to provide meaningful insights and develop KPIs and dashboards.

Responsibilities

The Staff Business Operations Analyst will architect and improve end-to-end business processes across the Go-To-Market ecosystem, from lead generation and quoting to customer support and order fulfillment. They will identify and quantify inefficiencies, risks, and scalability bottlenecks within these processes. This role involves designing data-driven solutions, analyzing system data to measure process efficiency, and guiding operational teams through system and process changes, including new configurations, integration updates, and workflow enhancements, to ensure smooth adoption and mitigate risks.

Skills

CRM

Salesforce

Business Operations

Yubico

Provides two-factor authentication security keys

About Yubico

Yubico specializes in cybersecurity by offering two-factor authentication solutions, primarily through their product, the YubiKey. The YubiKey is a physical security key that enhances protection against unauthorized access by requiring users to insert or tap the key for authentication, which adds an extra layer of security beyond just passwords. Yubico serves a wide range of clients, including large enterprises, small businesses, and individual consumers, particularly in industries like finance, healthcare, and technology where data protection is crucial. Unlike many competitors, Yubico provides various models of the YubiKey tailored to different security needs and also offers software tools for developers to integrate YubiKey functionality into their applications. The company's goal is to ensure robust security for their customers by continuously expanding their product line and providing support services.

Palo Alto, CaliforniaHeadquarters

2007Year Founded

$88.8MTotal Funding

IPOCompany Stage

CybersecurityIndustries

501-1,000Employees

Benefits

Retirement plan

Wellness benefit

Equity in the company

Learning & development

Global events

Parental leave

Risks

Emerging side-channel attacks like EUCLEAK threaten YubiKey's microcontroller security.

Adversarial AI could undermine Yubico's multi-factor authentication effectiveness.

Reliance on traditional MFA methods may affect Yubico's market if not innovated.

Differentiation

Yubico's YubiKey offers robust two-factor authentication with a physical security key.

YubiKey is compatible with major platforms like Google, Microsoft, and Facebook.

Yubico provides a range of hardware and software solutions for diverse industries.

Upsides

Growing demand for passwordless authentication boosts Yubico's market potential.

YubiKey Bio Series addresses enterprise needs for phishing-resistant biometric security.

Integration with Microsoft Entra ID enhances seamless onboarding for enterprise users.

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