Application and Technical Support Specialist, Decision Support at Strata Decision Technology

Chicago, Illinois, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

2+ years of product experience OR relevant work with Healthcare products in technical support, development, or a consultancy environment
Proficient knowledge of Microsoft technologies (Office 365)
Experience in technical issue resolution and escalation procedures
Proven experience in managing multiple projects with multiple priorities
Proficient with SQL scripts to perform troubleshooting
Experience with Financial/Decision Support applications, StrataJazz, Axiom, or EPSi (preferred)
Experience with a case management tool, Salesforce (preferred)
Proficiency with Tableau or similar data visualization tools (preferred)

Responsibilities

Troubleshoot and resolve moderately complex technical issues independently
Conduct detailed analysis to identify root causes of technical problems
Effectively prioritize and manage cases according to SOP guidelines
Oversee individual backlog and team unassigned cases to maintain workflow efficiency and meet established standards
Develop and implement solutions to prevent recurring issues
Escalate complex issues to higher-level support when necessary
Update and maintain customer records accurately; document all interactions and transactions with customers in the system
Independently develop and deliver training sessions for customers and internal teams
Collaborate with cross-functional teams and stakeholders to enhance product support
Ensure the secure handling of PHI data (when applicable) in strict compliance with HIPAA regulations and organizational policies
Provide guidance to junior support staff

Skills

Key technologies and capabilities for this role

SQLOffice 365SalesforceStrataJazzAxiomEPSiHIPAA

Questions & Answers

Common questions about this position

What is the salary range for this position?

The estimated salary range is $55,000 – $85,000, with actual salary determined by factors like skill set and experience. Strata also offers discretionary variable pay programs and a comprehensive benefits package.

Is this role remote or hybrid, and what are the location requirements?

This is a hybrid role with flexibility to work from home, and the preferred locations are Chicago, IL or St. Louis, MO, where campuses host in-person events.

What skills are required for this Application and Technical Support Specialist role?

Required skills include 2+ years of product experience or relevant healthcare product work, proficient knowledge of Microsoft technologies (Office 365), experience in technical issue resolution and escalation, proven experience managing multiple projects, and proficiency with SQL scripts for troubleshooting.

What is the work environment like at Strata Decision Technology?

Strata fosters a hybrid environment with work-from-home flexibility and values team members spending time together through in-person events at campuses in Chicago and St. Louis.

What makes a strong candidate for this role?

Strong candidates have 2+ years in healthcare product support or related fields, proficiency in Microsoft Office 365 and SQL, experience managing multiple priorities and resolving technical issues, plus preferred experience with StrataJazz, Salesforce, or Tableau.

Strata Decision Technology

Financial planning and analytics software provider

About Strata Decision Technology

Strata Decision Technology provides financial planning, analytics, and performance management software primarily for the healthcare sector. Their main product, StrataJazz, is a platform that assists organizations with budgeting, forecasting, and cost accounting. It helps clients make informed financial decisions, improve operational efficiency, and reduce costs, particularly in the challenging financial landscape of healthcare. Strata stands out from competitors by focusing specifically on the unique financial needs of hospitals and healthcare systems, leveraging insights from a large user community to enhance their solutions. The company's goal is to support organizations in achieving better financial outcomes, ultimately impacting patient care and sustainability.

Chicago, IllinoisHeadquarters

1996Year Founded

ACQUISITIONCompany Stage

Consulting, Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Hybrid Work Options

Flexible Work Hours

Performance Bonus

Risks

Decline in bariatric surgeries may reduce demand for Strata's analytics solutions.

Rising drug and supply costs could lead to budget cuts affecting Strata's software.

Integration with Syntellis may pose challenges and disrupt service delivery.

Differentiation

Strata offers SaaS solutions tailored for healthcare financial analytics and decision support.

StrataJazz platform excels in budgeting, forecasting, and cost accounting for healthcare.

Strata's 18-year history ensures top-rated customer satisfaction in healthcare IT.

Upsides

Integration with Syntellis enhances Strata's insights and accelerates innovation.

Rising AI adoption in finance offers Strata opportunities to expand analytics solutions.

Two-Midnight Rule expansion may increase demand for Strata's financial planning tools.

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