AI Technical Support Specialist at OpenAI

Dublin, County Dublin, Ireland

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, TechnologyIndustries

Requirements

5+ years of experience in user operations, technical support, or support engineering roles, ideally in tech startups or fast-paced environments
Among the very best critical thinkers, problem solvers, and communicators of complex technical issues in the industry
Mastered SaaS troubleshooting and quickly grasp new technologies and complex concepts
Naturally questions established norms, skillfully identifies root causes, and proactively drives innovation and process improvements
Thrive in ambiguity, rapidly adapt to change, continuously learn, and proactively seek opportunities for growth
Proven experience building strong relationships with customers and cross-functionally to drive resolution to complex issues
A humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed
High horsepower, adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthlessly prioritize

Responsibilities

Working directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms
Being among the foremost experts on everything related to OpenAI products, even where our AI does not have the answer
Being among the last line of defense before our core Product and Engineering teams, and partnering with engineering and customer teams to resolve issues
Taking learnings from resolving customer issues and creating our approach to scaling these solutions, partnering with product and Go-To-Market teams
Orchestrating agentic improvements to our operations that will level-up our entire team
Fostering a supportive and productive work culture within the User Operations team
Providing support coverage in on call shifts and during holidays and weekends based on business needs

Skills

Key technologies and capabilities for this role

AITroubleshootingTechnical SupportCustomer SupportSlackSupport TicketsProcess ImprovementTechnical GuidanceAI DeploymentOperational Processes

Questions & Answers

Common questions about this position

What is the work arrangement or location policy for this role?

The role uses a hybrid work model requiring 3 days in the office per week, and relocation assistance is offered to new employees.

What experience is required for this position?

Candidates need 5+ years of experience in user operations, technical support, or support engineering roles, ideally in tech startups or fast-paced environments.

What skills make someone thrive in this role?

The best candidates are exceptional critical thinkers, problem solvers, and communicators of complex technical ideas, who thrive in environments valuing impact, collaboration, and fast-paced problem-solving.

What is the team culture like at OpenAI's User Operations?

The team fosters a supportive and productive work culture within User Operations, emphasizes collaboration with Sales, Technical Success, Product, and Engineering, and values impact and fast-paced problem-solving.

What should I highlight in my application for this role?

Highlight your 5+ years in technical support or user operations, proven critical thinking and problem-solving in fast-paced tech environments, and strong communication skills for complex technical topics.

OpenAI

Develops safe and beneficial AI technologies

About OpenAI

OpenAI develops and deploys artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models capable of performing various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the versatility of its AI applications. Unlike many competitors, OpenAI operates under a capped profit model, which limits the profits it can make and ensures that excess earnings are redistributed to maximize the social benefits of AI. This commitment to safety and ethical considerations is central to its mission of ensuring that artificial general intelligence (AGI) serves all of humanity.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$18,433.2MTotal Funding

LATE_VCCompany Stage

AI & Machine LearningIndustries

1,001-5,000Employees