AI Technical Support Specialist at OpenAI

Tokyo, Japan

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, TechnologyIndustries

Requirements

5+ years of experience in user operations, technical support, or support engineering roles, ideally in tech startups or fast-paced environments
Fluency in both Japanese and English (spoken and written) to support customers in local and global markets and collaborate with cross-functional teams
Excellent problem-solving skills and ability to comprehend and communicate complex technical issues
Ability to proactively identify pain points in our and our customer’s solutions
Proven experience building strong relationships with customers and cross-functionally to drive resolution to complex issues
Humble attitude, eagerness to help others, and desire to acquire missing knowledge to ensure team and customer success
Ability to operate with high energy, frequent context switching, work on multiple projects with expansive ownership, and ruthlessly prioritize

Responsibilities

Work directly with customers via support tickets and Slack messages, solving their most complex problems and providing ownership and education on the use of OpenAI platforms
Serve as one of the foremost experts on OpenAI products, acting as the last line of defense before core Product and Engineering teams
Partner with engineering and customer teams to resolve issues, engaging with senior leaders internally or with customers as needed
Take learnings from resolving customer issues to inform scaling solutions, partnering with Engineering and Go-To-Market teams
Foster a supportive and productive work culture within the User Operations team
Provide support coverage during on-call shifts, holidays, and weekends based on business needs

Skills

Key technologies and capabilities for this role

AITechnical SupportTroubleshootingCustomer ServiceSlackJapaneseEnglish

Questions & Answers

Common questions about this position

What is the work location and arrangement for this role?

This role is based in Tokyo with a hybrid work model requiring 3 days in the office per week, and relocation assistance is offered to new employees.

What language skills are required for this position?

You must be fully bilingual—fluent in both Japanese and English (spoken and written). Resumes must be submitted in English, and interviews will include conversations in both languages.

What experience is needed for this AI Technical Support Specialist role?

Candidates need 5+ years of experience in user operations, technical support, or support engineering roles, ideally in tech startups or fast-paced environments.

What is the salary for this position?

This information is not specified in the job description.

What kind of team and work environment can I expect?

The User Operations team focuses on exceptional customer experiences, working closely with Sales, Technical Success, Product, and Engineering in a collaborative, fast-paced environment that values impact and problem-solving.

OpenAI

Develops safe and beneficial AI technologies

About OpenAI

OpenAI develops and deploys artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models capable of performing various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the versatility of its AI applications. Unlike many competitors, OpenAI operates under a capped profit model, which limits the profits it can make and ensures that excess earnings are redistributed to maximize the social benefits of AI. This commitment to safety and ethical considerations is central to its mission of ensuring that artificial general intelligence (AGI) serves all of humanity.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$18,433.2MTotal Funding

LATE_VCCompany Stage

AI & Machine LearningIndustries

1,001-5,000Employees