Quality Assurance Analyst
Carrot FertilitySalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Part TimeJob Type
UnknownVisa
Software, Biotechnology, Productivity SoftwareIndustries
Requirements
Candidates should have experience in Customer Experience as a Product specialist or QA Specialist, with the ability to analyze support responses at scale. Strong written communication skills and the ability to manage time effectively and work independently are essential. Familiarity with Notion's product, QA platforms with LLM-powered systems, knowledge base management, conversational design best practices, and AI prompt engineering are considered nice-to-haves.
Responsibilities
The AI QA Specialist will perform routine, structured QA reviews of AI support interactions across chat and email for accuracy. They will validate and improve AutoQA scoring and metrics, translate QA findings into recommendations for conversational design and the CX knowledge base, and partner with User Operations and CX leadership. Responsibilities also include monitoring and reporting on trends, gaps, and opportunities, conducting weekly QA reviews and reporting, and supporting an internal QA Ambassador program.
Skills
AI
QA
Chatbots
Customer Support
Quality Assurance
Data Analysis
Documentation
Conversational Design
Knowledge Base Management
Notion
Versatile productivity and collaboration platform
About Notion
Notion is a workspace platform designed to enhance productivity and collaboration for a wide range of users, from startups to large enterprises. It combines various tools into a single platform, allowing teams to write, plan, and share their work efficiently. Users can start with a free version and upgrade to paid plans as their needs grow. Key features include customizable notes and documents, project management tools, and a drag-and-drop interface for easy page creation. Notion also includes an AI-powered Q&A feature that provides instant answers to user queries, helping to centralize knowledge. The platform supports multiple languages and has a strong global community that contributes content and organizes events.
San Francisco, CaliforniaHeadquarters
2016Year Founded
$325.9MTotal Funding
LATE_VCCompany Stage
Enterprise Software, AI & Machine LearningIndustries
5,001-10,000Employees
Benefits
Medical, dental & vision insurance
PTO
Mental health & wellbeing package
Parental leave
Fertility coverage
Retirement matching
Commuter benefits
Monthly stipend
Risks
Increased competition from AI-enhanced tools like Evernote.
Potential trust issues with AI features due to factual inaccuracies.
User resistance to adopting new productivity tools.
Differentiation
Notion combines note-taking, task management, and databases into a single platform.
The platform offers customizable workspaces for personal and collaborative use.
Notion AI assists with tasks like text generation and predictive analytics.
Upsides
Integration with Slack and Google Drive enhances workflow automation.
Acquisition of Skiff strengthens Notion's privacy offerings.
Standalone apps like Notion Calendar expand Notion's modular productivity solutions.
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