AI Delivery manager

Austin, Texas, United States

Apply with AI Apply

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Generative AI, Enterprise Software, Artificial IntelligenceIndustries

Position Overview

Location Type: Hybrid (San Francisco, New York City, Austin, Chicago, and London)
Employment Type: Full-Time
Salary: (Salary not provided in the text)

Writer is a full-stack generative AI platform delivering transformative ROI for leading enterprises. It’s a rapidly growing company (founded in 2020) with offices in multiple major cities and a mission to create a better future of work. They empower customers like Accenture, Intuit, L’Oreal, Mars, Salesforce, and Vanguard to leverage AI. Writer’s solution includes Palmyra – their state-of-the-art LLMs – and graph-based RAG technology.

About this Role

As an AI Program Delivery Manager, you’ll help enterprises adopt Writer, enabling them to transform their processes and workflows to be AI-first. You’ll be a key part of the account team, working with Customer Success Managers and Account Executives to ensure successful customer adoption.

Responsibilities

Act as part of the account team, partnering closely with Customer Success Managers and Account Executives to ensure successful customer adoption of Writer.
Define and own a comprehensive delivery plan across all workstreams mapped to the customer’s success blueprint (delivery methodology).
Collaborate with customers on program planning and hold cross-functional teams accountable to the plan for key deliverables and milestones.
Proactively identify, assess, mitigate, and escalate potential risks that could impact the success of the customer’s adoption of the Writer platform.
Develop and execute a communication plan to keep all customer and internal stakeholders informed throughout the program lifecycle.

Is This You?

Strong background in complex program and/or project management, delivering SaaS and/or enterprise AI solutions for Fortune 500 customers.
Consultative experience and expertise in change management, understanding how to motivate, unblock, and overcome barriers to large, transformational change.
Excellent communication and collaboration skills, able to juggle multiple priorities and create accountability for success.
Demonstrated expertise leading large, complex, and global organizations through significant technological change with leading-edge technology.
Customer outcome-oriented: a laser focus on delivering results.

Writer

AI platform for business process optimization

About Writer

Writer.com provides a platform that uses artificial intelligence to enhance business processes for various clients, including major companies. The platform integrates Large Language Models (LLMs), Natural Language Processing (NLP), and Machine Learning (ML) to tailor AI solutions to a client's specific brand and knowledge. LLMs generate human-like text, NLP helps computers understand human language, and ML enables learning from data. Writer's platform is built on secure, enterprise-grade LLMs called Palmyra, which are designed to be open and transparent, ensuring that client data is never used for training. This allows clients to self-host the models, giving them control and visibility over their data. The platform assists businesses in speeding up processes and generating customized outputs, such as summaries and insights, while adhering to legal and brand guidelines. Writer.com operates on a subscription-based model, where clients pay a recurring fee for access to its features.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$317.1MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees