AI Outcomes Manager
GleanSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates should possess a Bachelor’s degree or higher, preferably in a STEM-related field, and have at least 5 years of experience in a SaaS Software environment, including Customer Success, Consulting, Professional Services, Account Management, or similar customer-facing roles. A foundational understanding of Artificial Intelligence, specifically Conversational AI, is also required.
Responsibilities
As an AI Consultant, you will drive customer adoption and renewal of Glia’s AI features, empower customers through training initiatives, implement AI products on time and within budget, ensure clients achieve desired business impact, establish credibility as an AI subject matter expert, provide pre-sales consultancy, analyze AI performance metrics and offer data-driven recommendations, assist clients with prompt engineering and Generative AI, serve as a technical advisor for AI-related inquiries, offer guidance on Virtual Assistant best practices, collaborate with product and engineering teams, document client processes, and contribute to overall client success.
Skills
AI
Customer Service
Data Analysis
AI Integration
Performance Metrics
Solution Diagnosis
Process Documentation
AI Optimization
Glia
Digital customer service solutions for banks
About Glia
Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored service that helps institutions modernize their customer interactions and increase online loan applications. By providing these tools as a service, Glia aims to help financial institutions deliver personalized support and boost customer retention.
New York City, New YorkHeadquarters
2012Year Founded
$147.8MTotal Funding
SERIES_DCompany Stage
AI & Machine Learning, Financial ServicesIndustries
201-500Employees