AI & Workflow Automation Manager

Employment Type: Full Time

Position Overview

CSC Generation is building the next-generation AI operating system for retail, aiming to automate manual processes, streamline complex operations, and empower teams to focus on high-leverage work. We are seeking an AI & Workflow Automation Manager to operationalize this vision. In this role, you will lead the design and implementation of lightweight automation workflows and custom GPT-based tools to transform operations across marketing, eCommerce, customer experience, merchandising, and finance. You will work directly with brand executives, functional leaders, and CSC platform teams to rapidly implement automation solutions. This position reports to the CEO of one of CSC’s portfolio brands.

What You Get To Do Every Day

• Lead automation initiatives using platforms like n8n.io and ChatGPT Custom GPTs to eliminate repetitive, manual work.
• Build and deploy end-to-end workflows spanning tools such as Google Sheets, Slack, email, and custom databases, triggered by structured inputs or AI-generated outputs.
• Collaborate with cross-functional teams to identify pain points, map workflows, and develop automation candidates.
• Prototype rapidly and iterate faster, shipping working automation MVPs within days, not months.
• Educate and empower teams to adopt and scale automations through documentation, training, and usage dashboards.
• Continuously improve platform tooling by standardizing and evolving internal libraries of reusable automations and GPTs.
• Report on outcomes, tracking time savings, efficiency gains, and adoption metrics.

What You Bring To The Role

• 3–6 years of experience in product operations, technical operations, internal tools, or automation enablement.
• Hands-on experience building workflow automations using tools like n8n.io, Zapier, Make.com, Retool, or similar.
• Deep fluency with generative AI tools, including ChatGPT and prompt engineering.
• Strong grasp of business operations and the ability to rapidly map and optimize workflows.
• Experience integrating multiple systems (e.g., Google Workspace, Slack, CRMs) into cohesive flows.
• Comfortable with light scripting, API calls, or working with low-code platforms.
• Strong communicator capable of translating business needs into functional automation specifications.
• A mindset of experimentation, velocity, and constant improvement.

Why This Role Matters

This is a hands-on builder role that directly supports CSC’s company-wide initiative to embed automation into every department. The systems you design will free up teams to focus on strategy, creativity, and growth by automating tasks like customer service emails and streamlining reporting and approvals. You’ll work on meaningful challenges with executive sponsorship, gain visibility across brands, and shape the future of work across a platform generating hundreds of millions in revenue.

What’s In It For You?

Joining CSC Generation means helping to redesign the way work is done. You’ll be challenged, stretched, and supported to grow rapidly. In addition to competitive compensation, we offer:

• Executive Access: Work directly with brand CEOs and senior leadership, solving real business problems and receiving mentorship from top operators.
• AI-First Skill Building: Gain hands-on experience with advanced AI tools, building a modern tech stack that includes automation and prompt engineering.
• Accelerated Career Path: High performers are quickly entrusted with greater responsibility, new challenges, and leadership opportunities across our portfolio of brands.
• Competitive Benefits: Comprehensive benefits package including paid time off, 401(k)/RRSP match, medical/dental/vision insurance, supplemental policies, and employee discounts at our portfolio companies.

Interview Process

• Step 1: Initial Call (📞) - If you align with our vision...