AI Adoption Manager - Tokyo at OpenAI

Tokyo, Japan

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, TechnologyIndustries

Requirements

8+ years of experience in a customer success (or similar) role, preferably working with a technical enterprise product
Proficient in both Japanese and English, essential for partnering with customers and product teams, developing use cases, demonstrating value, and collaborating with headquarters
5+ years managing relationships with large, global, and complex organizations
Experience working with global 1000 Enterprise customers with multiple stakeholders, and managing adoption programs as the key advisor to global as well as regional customer organizations
Highly skilled at building deep and broad relationships across a complex, matrixed organization
Possess exceptional presentation and communication skills, particularly when engaging with executives
Successful track record of managing and growing Fortune 500 customers, delivering strategic advice, and driving AI adoption
Understand the motivation, business drivers, strategic goals, and desired business outcomes for large enterprise customers

Responsibilities

Work with enterprise and strategic organizations to bring products to the biggest global organizations
Create and implement AI adoption plans that outline goals, potential challenges, KPIs, and timelines
Travel ~15% of the time to develop and nurture strong customer relationships to understand their business goals and needs
Strategize and execute initiatives to deliver an exceptional customer experience
Own the relationship with Product for largest customers who are pushing the product’s boundaries
Work with the Partnerships team on partner strategy and model with third parties and system integrators
Be an AI thought leader with customers, pair with deep industry-specific expertise to drive transformative technology, and share/scale insights and frameworks internally to the CS team
Implement and run use case development and enablement sessions that can scale across multiple regions and lines of business
Gather and relay customer feedback to internal stakeholders, identify themes across customers, and incorporate into product planning
Collaborate closely with the Sales team to ensure seamless handoff between pre- and post-sale
Anticipate at-risk renewals or user churn and collaborate with relevant internal teams to devise corrective action plans
Foster customer advocacy and facilitate customer testimonials and case studies

Skills

Key technologies and capabilities for this role

AI AdoptionCustomer SuccessStrategic PlanningKPI ManagementCross-functional CollaborationEnterprise Account ManagementBusiness TransformationCustomer DeploymentValue RealizationFortune 500 Management

Questions & Answers

Common questions about this position

Is this role remote or based in an office?

This role is based in Tokyo, Japan, and uses a hybrid work model requiring 3 days in the office per week. OpenAI offers relocation assistance to new employees.

What experience is required for the AI Adoption Manager role?

The ideal candidate has a successful track record of managing and growing Fortune 500 customers, delivering strategic advice, and driving AI adoption. You must understand customer motivations, business drivers, strategic goals, and desired business outcomes.

What does the team structure look like for this position?

You will collaborate closely with Sales, Product, Marketing, Partnerships, Engineering, Technical Success, and other teams to drive customer adoption and value realization.

What is the expected travel for this role?

The role involves traveling ~15% of the time to develop and nurture strong customer relationships.

What makes a strong candidate for this AI Adoption Manager position?

Strong candidates have experience managing Fortune 500 customers, deep industry expertise, ability to act as an AI thought leader, and skills in creating adoption plans, leading cross-functional partnerships, and driving measurable business outcomes.

OpenAI

Develops safe and beneficial AI technologies

About OpenAI

OpenAI develops and deploys artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models capable of performing various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the versatility of its AI applications. Unlike many competitors, OpenAI operates under a capped profit model, which limits the profits it can make and ensures that excess earnings are redistributed to maximize the social benefits of AI. This commitment to safety and ethical considerations is central to its mission of ensuring that artificial general intelligence (AGI) serves all of humanity.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$18,433.2MTotal Funding

LATE_VCCompany Stage

AI & Machine LearningIndustries

1,001-5,000Employees