Agnostic Telesales Agent - IFG

San Antonio, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Health Insurance, SalesIndustries

Requirements

Candidates must possess an active Health Insurance License and be available to work any shift between 7:00 AM and 11:00 PM, including weekends, with the ability to work overtime during peak sales periods. Proven telesales or high-volume customer service experience is necessary, along with strong verbal communication, negotiation, and interpersonal skills. Applicants should be resilient, self-motivated, proficient with CRM systems and Microsoft Office Suite, and have a professional, quiet, distraction-free home office setup. Bilingual or multilingual capabilities are highly desirable.

Responsibilities

The Telesales Agent will engage prospective and existing customers through inbound and outbound calls to promote and sell health plan products. Responsibilities include qualifying prospects, closing sales, arranging for field representative visits if sales are not closed, and originating calls from leads. Agents will conduct needs assessments, overcome objections, accurately document interactions in CRM, meet performance metrics and sales targets, follow up on leads, and identify new sales opportunities. They will also support cross-functional collaboration and maintain compliance with company policies and regulatory requirements.

Skills

Telesales

Telemarketing

Customer Service

Sales

Health Insurance License

CRM

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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