Humana

Agency Broker Relationship Manager

Florida, United States

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Insurance, HealthcareIndustries

Requirements

Candidates must possess active Health & Life Insurance licenses or be willing to obtain them within 90 days of hire. The applicant must reside in the specified region (GA, AL, LA, MS, TN, or FL Panhandle) and have at least 12 months of sales experience in the Healthcare Industry. Strong organizational, interpersonal, communication, and presentation skills are required, along with the ability to lead and train sales associates, utilize technology, and build partner relationships. A high level of self-motivation and proficiency in Microsoft Office programs (Outlook, Excel, PowerPoint, Word) at an intermediate or better level is necessary. Preferred qualifications include a Bachelor's degree and over 5 years of experience in the Medicare industry, particularly in management or leadership roles, along with experience working with Field Marketing Organizations (FMOs), Medicare Products, brokers, and agency recruitment. A current Life and Health insurance license is also preferred. The role requires 50% travel, including some overnight stays.

Responsibilities

The Agency Broker Relationship Manager will develop and maintain relationships with small to large accounts, focusing on personal sales targets and troubleshooting customer problems. This involves cultivating new client relationships and developing productive relationships with existing clients to meet targets. Responsibilities include preparing sales presentations, contracts, and proposals, and potentially participating in special projects like training or communication sessions. The role aims to maximize revenues by selling the organization's products and services through reseller partners in assigned channels and markets. This includes locating, evaluating, and recruiting potential channel partners, and supporting them throughout the sales process with marketing, advertising, compliance, sales promotions, and training to achieve revenue goals. Key duties involve collaborating with internal sales and operations teams to support agency partners, training on industry fundamentals and company resources, conducting inbound and outbound calls to agents/agencies, and performing in-person consulting when applicable. The manager is responsible for increasing distribution through effective agency recruitment and onboarding, supporting agency growth through strategic and measurable development tactics, and achieving new sales and/or renewal goals for a defined territory. They will also organize and manage day-to-day selling and account management activities, including agency recruitment and onboarding.

Skills

Sales
Relationship Management
Client Cultivation
Sales Presentations
Contract Negotiation
Proposal Writing
Channel Partner Recruitment
Sales Process Support
Marketing
Advertising
Sales Promotions
Training
Revenue Targets
Customer Service
Problem Solving
Communication

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters
1961Year Founded
IPOCompany Stage
Social Impact, HealthcareIndustries
10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.
Rising medical costs and tightening Medicare reimbursements may strain financial performance.
Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.
The company emphasizes inclusivity, offering free language interpreter services for accessibility.
Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.
The company is the first insurer to cover TMS therapy for adolescent depression.
Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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